About This Role
This role involves leading the safe, reliable, and efficient execution of geological core scanning operations across North America. The Regional Operations Manager will oversee operators at client mine sites in Canada and the United States, managing the people, equipment, and processes to ensure consistent customer delivery. This position also involves building and maturing processes, training systems, metrics, and organizational interfaces.
Responsibilities
- Lead operators, supervisors, and regional support personnel across Canada and the United States, including both direct employees and contract crews
- Set clear expectations, coach, give feedback, and run performance reviews that build a high-performance culture
- Own hiring, onboarding, on-the-job training, competency progression through structured certification, succession planning, and retention across the region
- Own daily execution of core scanning operations, uptime, throughput, and field quality across all assigned sites in both countries
- Own safety as a line responsibility, in the field rather than through reports
- Ensure compliance with safety standards, work instructions, SOPs, and operational readiness requirements, and with the employment, safety, and regulatory requirements that apply in each jurisdiction
- Hold contractors to the same standard as direct employees
- Lead escalation and resolution of operational risks affecting delivery, productivity, or customer commitments, coordinating technical support across regional and Canadian-based resources
- Support commissioning, mobilization, and stabilization of new projects and scanner deployments across the region
- Manage performance against KPIs for throughput, utilization, downtime, cost, and service quality, and report on regional performance, risks, and improvement priorities to senior leadership
- Partner with Project Managers to ensure customer commitments, turnaround times, and project outcomes are met
- Act as a trusted operational contact for mining customers in both Canada and the US
- Make the interfaces between Regional Operations, Project Management, and Fleet Performance work so that customer delivery, people leadership, and equipment reliability operate as one system
- Support regional financial results through labour efficiency, cost control, resource planning, and capacity optimization
- Identify customer expansion opportunities and support business development in a coordinated way, with commercial ownership remaining with the BD group
- Drive implementation of CMMS, training platforms, and operational controls that improve scale and consistency
- Work with Technical Operations and Engineering to turn recurring issues into better standards and reliability
- Champion consistent outcomes by managing inputs, methods, and feedback loops across the region
