About This Role
This Regional Manager role involves proactive collaboration with Senior Territory Field Leads and Territory Field Leads within an assigned region. The core of the job is to ensure the regional team has the necessary headcount, professional discipline, sales performance, and compliance for elite execution, acting as an essential on-site coordinator.
Responsibilities
- Execute regular regional pulse checks, syncing weekly with Sr. Territory Field Leads and Territory Field Leads to review local field performance issues, resolve roadblocks, and ensure activity aligns with regional business goals
- Monitor inspection velocity, partnering with local leaders to track regional visit compliance, ensuring all TFLs execute their mandatory minimum of 8-10 physical store visits per week
- Drive merchandising compliance, verifying that the regional team is aggressively driving brand standards
- Guarantee that any product launch or merchandise refresh completes within 24 hours of communicated targets
- Audit fleet and asset standards through periodic travel within the region to verify TFLs adhere to professional dress codes and maintain active field-presence hours
- Ensure all T-ROC-issued hardware is wiped and returned within 48 hours of any employee termination
- Develop relationships with brand agents to address performance barriers, brand experience, and sales operations across all region stores
Requirements
- 3-5+ years of relevant work experience in progressive field sales operations, territory management, or channel enablement
- Valid driver’s license
- Eligible motor vehicle record
- Strong willingness to travel extensively within the assigned geographic footprint to provide hands-on support and audit vendor compliance
- Highly detail-oriented with a sharp focus on compliance; able to track strict SLA deadlines (24-hour reporting, 48-hour hardware returns) in a fast-paced environment
- Ability to conduct high-level meetings, manage complex external partner relationships, and train teams to do the same
- Experience with reviewing and interpreting sales reporting
- Able to present insights and findings to leadership teams
Nice to have:
- Bachelor’s Degree in Sales, marketing, training, or customer service experience (ideally, with third-party sellers or retailers)
- Experience in the wireless industry
- Experience managing competing priorities with tight deadlines in a dynamic work environment
- Account management experience
- Demonstrated interpersonal, communication, and presentation skills
- Ability to assess performance
- Ability to drive sales and productivity
