About This Role
Leading and developing the South East region is the core of this Regional Manager position, where you will provide strategic direction and effective coaching to Store Managers and their teams. This role suits an ambitious leader who thrives in a fast-paced retail environment and is committed to driving sales and operational excellence.
Responsibilities
- Take overall accountability for delivering the region's key commercial, operational and people KPIs.
- Lead, coach and develop Store Managers and their teams, creating a high-performance culture that drives engagement, accountability and results.
- Responsible for the colleague lifecycle across the region, including recruitment, onboarding, talent development, succession planning, performance management and retention.
- Drive sales and commercial performance across all stores, ensuring teams maximise opportunities and consistently deliver against business objectives.
- Ensure operational standards are maintained across the region, delivering a consistently exceptional customer experience in every showroom.
- Champion and embed company initiatives, engaging teams through clear communication, coaching and visible leadership.
- Create and maintain warm, welcoming, safe and inclusive showroom environments for both customers and colleagues.
- Build strong and effective relationships with key internal and external stakeholders to support regional and business-wide objectives.
- Identify opportunities to improve business performance, systems and processes, leading and implementing sustainable change across the region.
- Use insight, data and customer feedback to identify service improvement opportunities and work collaboratively with stakeholders to enhance the customer experience.
- Ensure all stores operate in accordance with company policies, procedures and Health & Safety requirements, maintaining a culture of compliance and best practice.
Requirements
- Proven experience of leading and developing teams across multiple retail locations or a geographically dispersed operation.
- Strong commercial, sales and P&L management experience, with a track record of delivering against targets and KPIs.
- Ability to analyse business performance data and translate insight into effective actions and improvements.
- Strong people-management skills, including recruitment, coaching, performance management and development.
- Good understanding of retail operations, customer service, compliance and Health & Safety requirements.
- Strong communication, influencing and stakeholder-management skills, with the ability to work effectively across all levels of the organisation.
- Strong organisational and problem-solving skills, with the ability to prioritise and manage competing demands.
