About the role
About the Role
As a Regional Loyalty Lead you will drive loyalty performance within your designated markets through the execution of in-store training, support, and associate development. You will support Territory Loyalty Managers in effectively developing store teams at the ground level and in driving results through various in-store visits and training formats.
What You’ll Do
- Routinely visit stores within designated markets to host a variety of in-store training and conduct observations
- Develop strong relationships with designated Store Managers, Assistant Store Managers and Service Supervisors
- Prioritize credit outlier stores in partnership with Territory Loyalty Managers (TLMs) to drive incremental improvement and consistency throughout the territory
- Execute Leader of Duty and Associate training in the field at selected stores in conjunction with TLMs and District Managers
- Develop New Hire training plans within stores to ensure a Culture of Credit from day one
- Manage and lead District contests and provide District Managers and Regional Managers with associate engagement resources
- Use analytics to identify store opportunities and work with Store Leaders to build effective store action plans to drive improvement
- Utilize associate performance reports to provide consistent associate recognition
- Communicate reporting and engagement opportunities to TLMs
- Gather feedback and insights while in the field to provide TLMs with actionable information to improve solicitation best practices
- Actively drive and support credit performance in stores during key timeframes
- Additional task may be assigned
What Skills You Have
Required
- Retail store management experience, with a demonstrated track record of delivering results and building strong teams
- Excellent writing, communication and presentation skills with the ability to present to top leadership with confidence and clarity
- Ability to collaborate and work cross-functionally
- Strong customer focus and customer-centric mindset
- Proactive, self-starter who can work well both independently and as part of a team
Preferred
- 3+ years related experience
- College degree
- Retail experience
Special Requirements
- Remote location, you will need to be self-guided and results-focused
- 75% travel within designated territory
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