Regional Learning Manager, INFC Learning and Development

About This Role

This role leads and manages all aspects of the Learning & Development (L&D) function across Fulfillment Centers (FCs) in the region. Based in Bangalore with geographical flexibility, this position is crucial for driving associate and manager capability. It ensures alignment with global learning standards and partners with Operations and HR to build a high-performing workforce, shaping a culture of continuous learning, operational excellence, and people development across the FC network.

Responsibilities

• Own the L&D function and drive its productivity to meet business needs across all FCs in the region, ensuring alignment with global standards and Amazon's learning policies
• Partner with HR Business Partners to design and implement training plans including needs analysis, skills development, cross-training, and leadership development
• Facilitate orientation for permanent and temporary employees
• Foster the growth of front-line associates and FC managers by providing ongoing guidance, support, and development opportunities
• Ensure the FC Learning team creates and maintains accurate SOPs, job task documentation, and training aids/visuals
• Manage L&D resources including budget, headcount, equipment, and materials
• Leverage technology and AI-powered learning tools to enhance training delivery, personalize learning journeys, and improve overall L&D effectiveness across the FC network
• Lead cross-functional FC projects that drive improvements in quality, productivity, and employee safety
• Design and deliver training programs to build L&D support capacity during peak periods
• Utilize data and digital platforms to track learner progress, identify skill gaps, and drive evidence-based decisions that improve operational outcomes
• Track and report training metrics through dashboards and reports
• Communicate Learning goals, assignments, and progress updates to stakeholders

Requirements

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Nice to have:

• 1+ years of performance metrics, process improvement or lean techniques experience
• Experience in program management, logistics, operations, transportation, learning or a related field

About the Company

Amazon's mission is to be Earth's most customer-centric company. Its inclusive culture empowers Amazonians to deliver the best results for customers.