About This Role
This exciting career opportunity is for a Regional Head of Transportation to manage end-to-end dispatch operations, including shipment planning, carrier assignment, container movement monitoring, and ensuring timely delivery to customer locations. The role also oversees exception management activities and drives continuous improvement by identifying and implementing solutions to eliminate recurring disruptions and enhance overall process efficiency. It suits a leader with a customer service mindset and experience in a global business environment.
Responsibilities
- Contribute to business performance by ensuring contribution margin across customers is profitable/positive
- Ensure the process has strong controls to prevent revenue leakage
- Ensure all processes are performed as per the agreed terms in the Service Level Agreement (timely and accurate) and maintain and develop effective and efficient operational set-ups and procedures
- Ensure compliance with the Performance Management Framework and track and monitor other KPIs related to the process
- Focus on people engagement by motivating and coaching a highly energized team to deliver organizational outcomes with an owner
- Have a continuous improvement mindset
- Regularly participate and take necessary calls/discussions with Business Partners; ensure timely and professional interaction with Business Partners/Stakeholders; communicate and coordinate with other teams within GSC
- Actively participate in relevant business contingency testing and support other GSCs during contingency procedures
- Adhere strictly to APM-M Group culture, values, and reputation and ensure compliance with APM-M Group and CB policies
- Promote an environment of effective communication, constant improvement, and live the company values
- Support the team in any escalation or inconvenience that may arise in the operation
Requirements
- Graduate, ideally in Finance and Accounting, or Postgraduate in any discipline
- At least 10-12 years
- Prior experience leading a team of individual contributors or team leaders
- Basic knowledge of capacity management/preparing staffing plan
- Experience working in a global business environment, including cultural aspects
- Excellent verbal and written English skills for coordination with Stakeholders
- Highly result-oriented, ready to take challenges/collaborate with cross-functional teams, and able to work under pressure
- Capacity to handle change, stay open to different ideas, and support positive change
- Understand work in an agile manner, with high analytical/problem-solving skills
- Proactive leader with a customer service mindset
- Large scale improvement (standardization and process capability) implementation experience
