About This Role
This field-based role oversees performance across a portfolio of managed hotels, serving as the primary link between corporate leadership and each property's General Manager. The Regional Director drives financial results, guest and associate satisfaction, and brand standards across every hotel in the region, thriving on accountability and translating business plans into measurable results.
Responsibilities
- Ensure every Greens hotel maximizes the guest and associate experience
- Develop, maintain, and enforce compliance with Greens and brand operating policies and procedures
- Coach, motivate, and develop General Managers, setting goals, holding them accountable, and delivering timely feedback, recognition, and rewards
- Hold General Managers accountable for engaging and motivating associates while delivering strong financial, guest, and associate satisfaction results
- Ensure accurate, timely reporting and record-keeping at both the property and corporate level
- Lead with integrity, take ownership of personal and team performance, communicate effectively, and foster a positive, collaborative culture that upholds Greens policies, protocols, and standard operating procedures
- Lead the annual business planning process for each hotel, partnering closely with General Managers and corporate leadership
- Drive implementation of each hotel's Greens-approved business plan
- Manage operations within the Greens-approved budget for every property in the portfolio
- Maintain a sharp, current understanding of the competitive landscape and broader industry trends
- Monitor operating results against budget, sister-property performance, and industry benchmarks
- Submit a weekly end-of-week activity and accomplishments summary to the VP of Hotel Operations, copying corporate leadership
- Review and respond promptly to daily correspondence from General Managers
- Hold daily one-on-one calls with each General Manager to review flash reports, activities, and performance outcomes
- Facilitate monthly meetings with department leaders and General Managers to review results, progress, and accountability
- Conduct on-site inspections to verify compliance with quality assurance standards
- Deliver regular, timely performance reviews for each General Manager
Requirements
- Minimum of 10 years of progressive hotel leadership experience
- At least 3–5 years of multi-property leadership experience as an Area Director of Operations or Regional Director of Operations
- Bachelor's degree or higher; equivalent professional experience will be considered
- Demonstrated success managing operating budgets, RevPAR performance, and brand quality standards across multiple hotels