Regional Director of Operations

About This Role

Directing the operations of a region's healthcare food and nutrition services is the core of this leadership role. You will lead, manage, and inspire a team of directors and managers, providing planning, direction, and guidance to accounts while maintaining strong client relationships. This position suits a leader focused on achieving operational and financial goals in a dynamic healthcare environment. This position oversees 4 hospitals, 3 long-term care, and 1 behavioral health location, all within 45 minutes of each other.

Responsibilities

• Lead, manage, and inspire a diverse team of District Managers, Resident District Managers, and/or Director of Dining Services, and their teams, to provide top-notch service
• Drive self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)
• Serve on regional leadership team; regularly communicate with peers to share best practices, mitigate risks, champion diversity, and build community
• Own all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; make decisions grounded in balance of risk/reward and short/long-term implications
• Support RVP in setting cultural tone in region; meet regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment
• Serve as representative/brand ambassador of the Chartwells team to senior clients in territory, and act as escalation point
• Work with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.)
• Collaborate with key partners to support regional initiatives
• Ensure compliance with QA, policy, and USDA program requirements, along with completing all reporting on time
• Champion development in partnership with RVP within the region; conduct performance evaluations, along with succession planning, with focus on building multi-unit management skills; have full understanding of all roles in operation
• Own the financial results/P&L for assigned territory, and work with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes
• Ensure consistent and fair administration of all policies and procedures
• Recognize and anticipate marketplace trends; participate in regional strategic planning meetings

Requirements

• Experience with acute care is preferred
• Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.
• Proven track record of growing a business and leading teams, along with strong financial acumen
• Ability to think quickly, analytically, strategically, and accurately