Regional Director of Operations

About This Role

This role offers the opportunity to make a meaningful impact by building, growing, and improving hospitality operations. Supporting a growing portfolio, you will help launch new locations, build high-performing teams, design innovative programs, and create exceptional guest experiences. The position requires extensive travel and plays a key role in supporting operations within a dynamic 24/7 environment.

Responsibilities

• Provide direct oversight and strategic direction to District Managers and General Managers, ensuring operational excellence, brand consistency, and compliance across all locations
• Recruit, mentor, and evaluate District Managers; build a strong leadership pipeline and drive succession planning and team engagement across the region
• Oversee regional financial results, P&L performance, budgeting, and revenue growth strategies, analyzing metrics to maximize profit and efficiency
• Conduct regular site visits and operational audits to ensure adherence to company policies, safety standards, and service quality
• Partner with District Managers and support partners to maintain high levels of customer satisfaction, resolve escalated operational issues, and foster strong client relationships
• Lead regional rollouts of corporate initiatives, technology implementations, and operational enhancements to support business expansion

Requirements

• Bachelor's degree in Business Administration, Hospitality Management, Operations, or a related field (or equivalent practical experience)
• 5+ years of multi-unit operations leadership experience in high-volume hospitality, corporate services, or retail environments, directly managing District Managers
• Experience supporting new business openings, operational transitions, or multi-site growth initiatives is preferred
• Proven track record of driving operational excellence, consistency, and process improvements across multiple districts while maintaining adherence to brand standards
• Demonstrated capability in executive leadership, talent acquisition, succession planning, and mentoring district leadership teams to build strong operational capability
• Strong financial acumen with extensive experience managing multi-site P&L budgets, revenue strategy, cost controls, and performance metrics analysis
• Exceptional client relationship management, strategic communication, and change management skills, with the ability to lead strategic initiatives and support business growth

Benefits

• Annual Performance Bonus Opportunity (Up to 25% of Base Salary)
• Car allowance
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan