About This Role
This leadership role is responsible for the overall direction of hospice clinical services, establishing, implementing, and evaluating goals and objectives that promote quality standards and contribute to the organization's philosophy. The Regional Director of Clinical Operations provides guidance to clinical service managers and oversees patient services, ensuring compliance with regulations and continuous improvement in hospice care.
Responsibilities
- Coordinate and oversee all direct and indirect patient services provided by clinical organization personnel
- Participate in operational planning and budgeting
- Provide guidance and counseling to Manager of Clinical Services to assist them in continually improving all aspects of hospice care services
- Assist Manager of Clinical Service in managing clinical teams and planning
- Provide help in assessment, planning, implementation, and evaluation of patient and family/caregiver care to all clinical personnel as indicated
- Assist the Administrator in the preparation and administration of the organization's budget
- Interpret operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues, or expenses
- Evaluate performance of Manager of Clinical Service
- Assist the Manager of Clinical Services to develop skills and techniques in evaluating the performance of clinicians
- Hire, evaluate, and terminate organization personnel
- Work with the Manager of Clinical Services to conduct annual evaluations on clinicians, or more frequently if indicated
- Oversee the maintenance of patient clinical records, statistics, reports, and records for purposes of evaluation and reporting of organization activities
- Assure proper maintenance of clinical records in compliance with local, state, and federal laws
- Be responsible for the maintenance of adequate and appropriate inventory supplies and equipment for the provision of patient services
- Develop, implement, and evaluate the orientation program for new organization personnel
- Be responsible for orientation of new organization personnel, directly or delegated
- Plan and implement in-service and continuing education programs to meet education and training needs of organization personnel
- Assist with the evaluation of organization performance via performance improvement program, productivity, quarterly, and annual reviews
- Assure for the quality and safe delivery of hospice services provided through the Organization
- Assist in the development of organization goals
- Develop, recommend, and administer Organization policies and procedures
- Assure compliance with all local, state, and federal laws regarding licensure and certification of organization personnel, and maintain compliance to the CHAP Home Care standards
