This Regional Director role is responsible for the sales growth, profitability, talent development, and customer experience across an assigned region of retail stores. The leader will develop high-performing Store Managers and Zone Managers, holding them accountable for sustainable results and consistent execution of company strategy. The position suits an experienced multi-unit retail leader who combines strategic thinking with effective field leadership, sound financial judgment, and a proven ability to develop leaders who deliver results.
Responsibilities
Recruit, select, onboard, coach, and develop high-performing Store Managers and Zone Managers
Set clear expectations and hold leaders accountable for business results, talent development, and store execution
Strengthen leaders’ ability to analyze their business, make effective decisions, develop their teams, and follow through on commitments
Lead talent reviews, succession planning, and development plans to build a pipeline of future store and multi-unit leaders
Partner with Human Resources to address performance concerns promptly and improve leadership retention and staffing readiness
Create a culture of accountability, ownership, continuous learning, and collaboration while demonstrating Tandy’s mission and mindset
Develop and execute regional business plans aligned with company sales, profitability, and customer growth objectives
Identify opportunities across stores and markets, prioritize actions, and direct time and resources where they will have the greatest impact
Grow retail and commercial sales through customer acquisition, retention, local business development, and commercial relationships
Hold leaders accountable for effective classes, events, outreach, community partnerships, and loyalty program execution
Lead improvement plans for underperforming stores, with clear ownership, timing, measurable outcomes, and regular follow-through
Own regional sales and operating income results, balancing growth with effective management of payroll, expenses, and inventory loss
Partner with Finance and the Vice President of Retail on annual budgets, forecasts, and plans to improve regional performance
Analyze store and regional profit and loss statements, scorecards, and business trends to identify performance gaps and their underlying causes
Conduct regular business reviews that connect results to specific actions and evaluate whether those actions are improving performance
Build financial acumen within the leadership team and ensure staffing and expense decisions support customer experience, productivity, and profitability
Recommend store investments and other business actions based on customer needs, store condition, and expected business impact
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Ensure stores deliver consistent, engaging customer experiences that make leathercraft approachable and build long-term customer relationships
Hold leaders accountable for merchandising, visual presentation, store condition, and brand standards
Evaluate the quality and effectiveness of classes, customer events, and outreach, and coach leaders to improve execution and customer participation
Ensure stores effectively connect customers with in-store and online shopping options, including loyalty, pickup, and fulfillment programs
Resolve escalated customer concerns with urgency and use recurring feedback to improve the customer experience
Ensure consistent execution of company standards, policies, and initiatives across the region
Plan purposeful store visits based on business and talent needs, focusing on leadership development, customer experience, and performance improvement
Where Zone Managers are assigned, evaluate their coaching, visit priorities, business plans, and follow-through to ensure they develop Store Managers and improve results
Hold leaders accountable for inventory accuracy, receiving, counts, loss prevention, and safe, organized operating environments
Partner with Retail Operations and other corporate teams to resolve issues that affect store performance and identify opportunities to simplify store work
Lead field execution of new store openings, relocations, and major company initiatives, ensuring staffing, training, and operational readiness
Benefits
Bonus Programs
10 paid holidays available on day one of employment
Paid Time Off beginning at 60 days of employment
Comprehensive health care coverage options: medical, dental, vision plus life and disability insurance
401(k) Plan with company match
Employee discounts on products
Important Details
Reports to: Vice President of Retail
About the Company
Tandy Leather Factory, Inc., in business since 1919, is a specialty retailer of a broad product line including leather, leatherworking tools, buckles and adornments, leather dyes and finishes, saddle and tack hardware, and do-it-yourself kits. Tandy Leather distributes its products through its 100+ North American stores located in 40 US states, 6 Canadian provinces, and Spain. It is headquartered in Fort Worth, Texas.
