Regional Director

About This Role

Leading the overall performance, culture, and growth of Lou Malnati's restaurants across an assigned multi-region territory is the core of this Regional Director role. This position provides hands-on leadership to District Managers and market-level teams, drives operational excellence and brand consistency, and plays a lead role in supporting New Store Opening (NSO) activity from site readiness through post-opening stabilization. The Regional Director serves as the critical link between corporate strategy and day-to-day restaurant execution, ensuring every location delivers the Lou Malnati's guest experience while meeting financial, safety, and people goals.

Responsibilities

• Own P&L performance for all restaurants within the assigned multi-region territory, including sales, labor, food cost, and controllable expense targets
• Directly manage, coach, and develop District Managers across the territory, conducting regular restaurant visits, performance reviews, and succession planning
• Lead initiatives to drive continuous improvement across the business
• Ensure consistent execution of operational standards, food quality, safety, and guest experience across all locations in the region
• Partner with the NSO team on new restaurant openings within the territory, including site walk-throughs, staffing timelines, training readiness, and 30/60/90-day post-opening support
• Identify and develop New Market Opening Manager candidates and support career-ladder progression for high-potential restaurant leaders
• Lead regional hiring, onboarding, and retention initiatives in partnership with Human Resources and Talent Acquisition
• Monitor and respond to regional trends in turnover, engagement, and guest satisfaction, while developing action plans as needed
• Ensure compliance with all federal, state, and local labor, health, and safety regulations across every market in the territory
• Manage regional labor and controllable budgets, identifying opportunities to improve efficiency without compromising quality or culture
• Represent the region in leadership meetings and communicate corporate initiatives, brand standards, and company culture back to restaurant teams
• Support crisis management and escalated employee relations matters in partnership with HR
• Travel regularly and extensively throughout the assigned territory, including NSO markets

Requirements

• 5+ years of multi-unit restaurant leadership experience, ideally within a high-volume, full-service or fast-casual concept
• Proven track record leading District Managers and driving results across multiple locations simultaneously
• Experience supporting new restaurant openings in multiple states
• Strong financial acumen, including P&L management, labor modeling, and cost control