Regional Director

Regional Director

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.

We are currently seeking a dynamic individual to join our team as a Regional Director responsible for overseeing WhiteWater's operations in the Austin/Waco region.

Position Overview
The Regional Director oversees our Austin/Waco market, managing operations, and ensuring performance aligns with company goals. This role involves strategic planning, leadership, and financial oversight, often acting as a liaison between regional offices and headquarters. Key responsibilities include driving revenue growth, improving customer satisfaction, and developing strategies for regional success.

Key Responsibilities

• Lead the execution of strategic initiatives within the assigned market, ensuring alignment with organizational objectives and operational excellence standards.
• Collaborate directly with the Vice President of Operations to plan, implement, and monitor the success of key business strategies across the region.
• Develop and mentor field leadership, including Area Directors and location-level managers, through structured coaching, leadership development programs, and performance management processes.
• Drive employee retention efforts by partnering with regional leadership and the Talent Acquisition team to ensure consistent staffing levels, effective onboarding, and employee engagement.
• Review and analyze key operational data—including financial KPIs, staffing schedules, customer feedback, training progress, and daily performance metrics—with Area Directors, Multi-Site Directors, and senior leadership.
• Support organizational growth objectives, including greenfield expansion and acquisition integration, by cultivating internal talent for advancement and assisting with the recruitment and onboarding of new team members.
• Oversee and resolve employee and customer issues in coordination with Human Resources and Loss Prevention, ensuring timely and thorough resolution of all incident reports, including personnel concerns and customer claims.

Qualifications

• Minimum of 5 years of multi-site leadership experience, with a strong track record of managing and developing high-performing teams across multiple locations.