Regional Directors lead and manage a portfolio of multifamily properties, supporting and executing property management strategies. This position involves implementing action plans for individual property business plans, as well as established company policies and procedures. The role also assists with new business development and ensures departmental operations meet or exceed industry standards, while motivating team members and achieving strategic objectives.
Responsibilities
Partner with the Director of Operations to develop and implement policies, procedures, and practices
Lead teams based on core values and promote a positive culture
Develop annual budgets for properties in the portfolio and ensure achievement of approved business plans
Work with the accounting team to evaluate financial statements, reconcile monthly statements, and address financial performance gaps
Create strong, positive relationships with clients and communicate regularly
Recruit, interview, hire, and train team members reporting into the portfolio
Promote positive client satisfaction through reputation management reporting and team member recognition
Research, develop, and implement best practices, procedures, and metrics to increase department productivity, efficiency, and reporting capabilities
Be involved with presentations to new business clients, presenting ideas and analysis for prospective properties
Ensure community appearance meets company and owner expectations by performing monthly inspections and audits, reporting concerns to senior leadership and ownership
Facilitate regular training sessions with team members, identify training needs, and recommend additional training as needed
Enforce departmental and company-wide policies, procedures, and performance standards, providing coaching and corrective discipline as necessary
Assist the marketing team in implementing various marketing strategies for each property
Ensure sites comply with all policies, requirements, and compliance related to safety, reporting unsafe work practices, and accident prevention and reporting
Develop and maintain successful internal and external relationships with stakeholders, maintaining confidentiality and influencing successful resolution of inquiries and disputes
Attend association meetings as needed to understand industry needs, foster good working relationships, and address issues
Provide ongoing support and input to client's development and acquisition teams concerning current design trends critical to programming, marketing, branding, and leasing
Oversee compliance with established policies and procedures by communicating standards and regulatory requirements, identifying, reporting, and correcting violations
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Oversee the teaching and training of established policies and procedures to team members
Practice proper safety techniques and oversee the teaching and training of established safety policies and procedures to team members
Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes
Identify areas for improvement and offer suggestions to improve property efficiency, profitability, and productivity
Collaborate with department heads to ensure company vision and culture are implemented
Maintain and expand relationships with vendor partners
Assist other key leaders with all projects and assignments
Work with teams to prioritize solutions and provide frameworks that will drive journey metrics
Understand pain points and business opportunities, focusing on solving them through innovation piloting across people, process, and technology
Engage with customers, associates, and stakeholders to understand and prioritize based on needs and operational realities
Create and maintain clear and sequenced plans to successfully launch pilots considering various rollout milestones
Lead cross-functional teams through change programs and projects, leveraging frameworks and influence modeling to drive awareness and outcomes
Participate in activities outside daily business to enhance the company and personal stature in the marketplace, including industry-related associations and groups
Requirements
College degree is preferred
Employment history demonstrating progressive levels of accountability and responsibility in property management and residential multi-housing business principles
Demonstrated knowledge and skills in executing sales, customer service, revenue/expense management, and financial business plans
Demonstrated ability to read, write, and communicate effectively to comprehend and complete business plans, financial documents, and legal documents
Ability to motivate and lead teams, and communicate property strategies and performance with clients and property owners
Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages
Senior-level experience and skills in leading and managing others, including interviewing, on-boarding, directing, evaluating performance, and making effective talent management decisions
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs
Proficient in using property management software
Nice to have:
Industry certifications are preferred
Important Details
Schedule: 40 hours in a regular work week; typical office hours are from 8:30 am to 5:30 pm Monday through Friday; must be available to work on additional tasks that may require work on weekends or after hours
Travel: required to visit properties, clients, present for new business opportunities, attend educational conferences, or other necessary situations
About the Company
Gallery Residential supports and executes property management strategies for multifamily properties.
