Regional Director

Location: Cleveland,OH

Schedule: Full-Time

Salary per annum: $110,000 - $120,000 per annum

Job Description The Company is seeking a dynamic and experienced Region Director to oversee and manage the Provider experience, and Facility/Client satisfaction. The Region Director will play a pivotal role in ensuring that VenVisor Health is providing the necessary support to our field staff, who are supporting our client facilities through direct patient care.

Responsibilities

• Facilitate communication regarding policy and process updates, questions related to HTR and Care Management reports
• Work with VenVisor Health's internal teams on making adjustments when needed, based on feedback from our providers, regional representatives, and VenVisor Health corporate office to ensure the alignment of VenVisor Health 's operational procedures with facilities' initiatives and existing procedures
• Act as the facility liaison and manage new service requests
• Act as the primary point of contact for Facility providers, including Medical Directors, Specialists, and PCPs
• Provide support for field providers regarding any matters outside of daily operations: documentation and coding questions, clarification of VenVisor Health policies, billing questions, etc.
• Conduct in-person facility site visits, on an as-needed basis, including quarterly meetings with the assigned Medical Directors
• Address provider performance and productivity based on audit results, timeliness and quality of documentation, compliance issues, etc.
• Handle escalations from the account manager related to VenVisor Health and providers
• Confirm facility contacts and explain the role of each, e.g. Specialty Scheduling contact, HTR Reports, AI daily reports, etc.
• Partner with Sales staff to support growth efforts through presentations to prospective accounts and facility assessments

Qualifications

• Active RN Licensure
• Bachelor's degree in Business, Sales, or a Clinical-related degree such as nursing
• Minimum 4 years experience in supporting staff and providers in a Clinical Setting, sales experience, and/or experience as an RN in a long-term care setting
• Strong leadership skills with proven experience in handling employee escalations, customer service, and problem-solving
• Strategic thinker with a passion for providing support to clinical staff and impacting outcomes for patients in a long-term care setting
• Excellent interpersonal and communication skills with the ability to collaborate effectively across diverse teams
• Demonstrated knowledge of Current Procedural Terminology (CPT)