This role involves overseeing all aspects of community operations under the daily direction of the Executive Team. The Regional Director participates as an active member of the Senior Management Group, ensuring efficient operations and maximizing portfolio value through strategic planning and inter-departmental coordination.
Responsibilities
Participate as an active and contributing member of the Senior Management Group and other sub-groups as appropriate
Maintain a constructive and highly interactive relationship with other departments to maximize portfolio value and streamline reporting
Assist in the establishment and implementation of Company organizational strategies, goals and objectives to ensure efficient operations
Create and implement a Company Property Management Manual that establishes standardized policies and procedures and Best Practices
Work with asset managers, property managers, and creative/leasing teams to establish written goals and objectives relative to properties
Establish written objectives/strategies with individual property managers relative to each property management office
Provide guidance and motivate property managers to obtain results
Monitor all activities to ensure consistency with expectations
Manage all property management staff
Assist property managers in selecting employees for the property management offices
Coordinate the interviewing process and check references when hiring property managers
Take appropriate action to reward, reprimand or terminate property managers when necessary
Provide orientation and initial training of property managers
Train property managers on Company policies and procedures, Best Practices
Ensure that all employee training needs are assessed, and necessary training programs are designed and implemented
Evaluate and approve any outside training for property managers
Be aware of all material property management issues
Assess and communicate property manager performance against Strategic Business Plan goals through periodic property visits/inspections and quarterly review meetings
Review all established goals and objectives with property managers in a timely manner
Evaluate property managers, counsel and recommend areas for improvement
Make annual salary recommendations based on overall performance ratings for property managers
Review and approve property managers’ salary recommendations for the management office staff
Communicate effectively in both verbal and written format
Convey essential information concisely and in a timely manner throughout the organization
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Facilitate clear and concise communication by property managers directly to asset management and senior management, and vice versa
Assist and support firm marketing efforts and asset managers and senior managers in effectively communicating with Company’s current and prospective partners/tenants
Assist the acquisitions team in coordinating functions involving the purchase of properties
Attend Monday Acquisition Pipeline and Asset Management meeting
Provide “reality check” on pro formas with a focus on expense items during new deal review
Provide feedback on important due diligence items
Determine appropriate resource and staffing allocation and timelines for the asset, along with a projected Company P&L for the asset, where Company will manage the asset
Travel as needed during acquisitions due diligence to see proposed assets and interview potential new Company employees and/or third-party managers
Support property managers and creative/leasing professionals in the accomplishment of their goals and objectives through real estate expertise
Provide continuing training to property managers by sharing real estate knowledge
Support and assist property managers in negotiating significant leases, major service contracts, and solving property operating issues
Coordinate and implement annual tenant surveys and evaluate the results
Maintain relationships with key tenants
Support the asset manager and property managers in the development of specific leasing and marketing plans for each property through the Strategic Business Plan process
Coordinate property managers’ involvement with local brokerage community and maintain appropriate contacts with key regional brokerage managers
Support the asset managers, development managers, and property managers in the assessment of potential value-added renovations and/or redevelopment
Recommend appropriate value enhancement strategies
Work with the Creative/Development managers in the development and execution of property renovation programs
Assist the Creative/Development managers in the establishment of project parameters, design scope, and capital authorization approvals
Ensure that appropriate fiscal controls for capital expenditure projects are followed
Support the asset managers, development managers, and property managers in the assessment of each property’s current position in the marketplace and in developing value enhancement strategies
Ensure that these strategies are appropriately communicated to the asset manager and are integrated into the Strategic Business Plan process
Effectively manage and lead property managers
Ensure that all property management offices are properly staffed and operated effectively in accordance with Company standards
Work closely with property management administration professionals in the implementation of Company’s policies and procedures, Best Practices
Approve disbursements that exceed the property managers’ approval authority
Ensure regulatory and local law compliance
Review and approve the annual budgets for the property management offices and individual properties prior to submission to asset managers for fiscal approval
Monitor the property managers’ performance relative to the Strategic Business Plan strategies and the related budgeted goals and objectives
Support the property managers in their efforts to manage operating expenses and major delinquency problems
Be responsible for each property manager receiving the proper level of accounting services from the Company accounting group
Work closely with Company Accounting to ensure all reporting is done on a timely basis
Be involved in the fall and spring reforecast (budgets) process, ensuring timelines are met and accuracy and standardization in reporting, as outlined in the Company Best Practices
Perform all other duties assigned
Requirements
Minimum 5 years' property management experience
Minimum of 5 years' Tax Credit/Section 8/HOME experience
