Driving engagement and cultivating networks, the Regional Director leads and oversees the activities of regional financial centers, ensuring efficient operations, quality member service, and strong sales performance. This role involves coaching Financial Center Managers, fostering a member-focused culture, and collaborating with senior leadership on strategic initiatives.
Responsibilities
Lead, direct, and oversee Regional Financial Centers' activities within established policies, guidelines, strategic goals, and objectives
Build and maintain efficient and accurate day-to-day operations, professional and quality member service and sales, and member relationship building activities
Train, develop, and coach Financial Center Managers in the establishment of an energetic, enthusiastic, and professional member-focused service and sales culture
Empower each Financial Center Manager to lead, direct, and supervise all daily operations of their Financial Center along with all other functional roles and responsibilities
Support other teammates within the Credit Union, acting as a role model for the MVP-1 Team culture
Maintain a member-centric culture within your region to ensure members and staff are welcomed into each Financial Center and embracing the MVP-1 Team culture
Provide strong leadership, support, guidance, input, and direction for the operation, supervision, and financial performance of multiple Financial Centers in a designated geographic area/region within established policies, procedures, and guidelines
Conduct regular Financial Center visits in assigned region to provide leadership and support to Financial Center teams and ensure strong overall operations
Build and maintain a service and sales, and member relationship building culture, with the overall daily goal of deepening member relationships according to AmeriCU strategy
Provide feedback to the AVP, Member Experience regarding necessary coaching and training needs
Establish regional quarterly and annual goals that tie directly to the MVP-1 key performance indicators and company strategic plan
Evaluate job performance of Financial Center Managers and ensure that they do the same with their staff
Establish and maintain a culture of accountability to behaviors and results
Reinforce the Credit Union's philosophy for utilizing Salesforce for documenting member interactions and as a tool to deepen relationships
Inspect to ensure accountability
Create and maintain appropriate growth and development plans for each Financial Center Manager, requiring ongoing review and coaching
Collaborate with peers and the senior team to develop and monitor strategic initiatives, organizational performance, corporate culture, and corporate image
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Work to develop business partnerships in those communities covered by that region's operation and always maintain good public relations with members
Represent AmeriCU at business development activities
Maintain involvement in community activities
Promote credit union philosophy and AmeriCU's commitment to its organizational values and strategic goals through all possible channels
Work in collaboration with and advise the VP or CXO of any situations that significantly affect operations within an individual Financial Center or Region, including monitoring staffing at all Financial Centers on an ongoing basis
Responsible for interviewing and selecting qualified applicants for vacant positions at the Financial Center Management level
Work in collaboration with the Financial Center manager on all aspects of staff recruiting, interviewing, hiring, and training
Perform mid-year and annual reviews for the Financial Center Managers and ensure that they conduct the same with staff
Take corrective disciplinary action, when necessary, as outlined in the employee handbook
Maintain two-way communication with the Member Experience Coach in the region to support Financial Center Managers and teammates, ensuring coaching and development needs are being met to achieve the goals of the credit union
Lead the overall growth and success of assigned member-facing products and services
Requirements
Bachelor's degree in Business or a related field or equivalent work experience
5 years' experience in a Financial Center banking setting, including direct involvement in strategy development, strategic thinking, sales, service, operations, and lending required
3 years management and supervisory experience overseeing multiple financial centers preferred
Ability to lead, motivate, and coach a high-performing sales and service staff to meet Financial Center, Regional, and strategic goals
Proficient in Windows-based programs such as Microsoft Office (Word and Excel) to prepare reports on decision-making and management information
Excellent verbal and written communication skills
Comfortable dealing with all levels of the organization
Ability to model, collaborate, build, and foster high-performance teamwork with other Financial Center Managers and Regional Staff
Important Details
Locations: Rome, New York; Syracuse, New York
About the Company
AmeriCU Credit Union is committed to building connections and providing members with financial services to achieve financial success. Saltee Co Talent focuses on aligning, sourcing, landing, and integrating top talent, championing human excellence and potential by placing people at the heart of every solution.
