This role oversees designated markets and build-to-rent communities, managing a portfolio of single-family home rentals. The Regional Director partners with regional and market personnel to establish and meet business plans, objectives, goals, and strategies aligned with overall business priorities.
Responsibilities
Oversee the activities of market personnel including managing, training, and coaching individual employees while guiding them to reach their potential and providing constructive feedback for employee development
Review incoming candidate resumes, interview, and strategically hire new team members based on staffing needs
Manage and monitor accountability of market personnel performance and provide daily guidance to achieve set metrics
Provide review, guidance, and feedback on renovations and turnover approvals to achieve target metrics
Oversee the week-to-week operational performance of markets including customer service, construction events, move-in/move-out processes, and other property management activities
Assist pricing team in price setting of homes by providing applicable market and home level insights
Handle first-line escalations and questions between team and other departments
Communicate consistently up, down, and across the company by routine engagements
Ensure markets remain aware of broader industry and/or company initiatives
Provide senior leadership and peers routine insight into market by market dynamics/environment
Develop and implement best-in-class procedures, policies, and practices
Facilitate the implementation of change across the markets ensuring a high level of buy-in and execution
Continually solicit and appropriately address 360-degree feedback for the betterment of the company
Facilitate the development of long-term growth strategy for Operations and the company
Ensure compliance with state real estate laws and enforce the company’s policies/procedures to ensure seamless internal and external audits
Oversee market decisions related to special-case properties including those with escalated customer service issues, disposition considerations, and potential legal issues
Execute the strategic vision for operations within markets
Drive the profitability and operational excellence of the company by using leadership skills, market knowledge, and analysis to coach, mentor, and hold accountable the Market Operations Manager for their individual and market performance
Perform other duties, as assigned by supervisor or leadership team
Requirements
Bachelor’s degree or equivalent work experience
5-7 years of property management experience, preferably in Single-Family Rental operations
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
10 years of general management or leadership experience
Experience leading geographically dispersed team
Required experience in real estate, business planning, and budgeting, with direct responsibility for operational and financial results
Demonstrated expertise in identifying areas for improvement and establishing and implementing procedures and performance standards to increase efficiency
Well-versed in fair housing and local real estate laws, where applicable
Intermediate knowledge of Word, Excel, and PowerPoint; advanced preferred
Ability to make presentations to groups of employees or customers to quickly and effectively establish credibility
Strong understanding of the financial impact of operational decisions and help to establish and implement performance measurements and procedures to reach goals
Ability to use persuasion, negotiation, and other communication principles to influence results
Must be able to travel 60% via airplane and vehicle with overnight stays required
Cell phones with system capabilities to support voice, data, and email coverage for use at a rate of 75+% of the time
Demonstrated strong written and verbal communication skills
Ability to prove critical thinking and problem-solving concepts
Ability to thrive in a high volume, data entry, and processing work environment, where applicable
Nice to have:
Lean / Six Sigma experience
Benefits
5% 401(k) match
Wellness credits that reduce healthcare costs
Up to 160 hours of PTO annually for full-time employees
Important Details
Travel: 60% via airplane and vehicle with overnight stays required
About the Company
Maymont Homes is transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets and 25+ build-to-rent communities, the company is expanding and is part of Brookfield. Maymont Homes is Certified™ by Great Place to Work®.
At Maymont Homes, our success is rooted in putting residents first.
