Regional Director

About This Role

This role oversees designated markets and build-to-rent communities, managing a portfolio of single-family home rentals. The Regional Director partners with regional and market personnel to establish and meet business plans, objectives, goals, and strategies aligned with overall business priorities.

Responsibilities

• Oversee the activities of market personnel including managing, training, and coaching individual employees while guiding them to reach their potential and providing constructive feedback for employee development
• Review incoming candidate resumes, interview, and strategically hire new team members based on staffing needs
• Manage and monitor accountability of market personnel performance and provide daily guidance to achieve set metrics
• Provide review, guidance, and feedback on renovations and turnover approvals to achieve target metrics
• Oversee the week-to-week operational performance of markets including customer service, construction events, move-in/move-out processes, and other property management activities
• Assist pricing team in price setting of homes by providing applicable market and home level insights
• Handle first-line escalations and questions between team and other departments
• Communicate consistently up, down, and across the company by routine engagements
• Ensure markets remain aware of broader industry and/or company initiatives
• Provide senior leadership and peers routine insight into market by market dynamics/environment
• Develop and implement best-in-class procedures, policies, and practices
• Facilitate the implementation of change across the markets ensuring a high level of buy-in and execution
• Continually solicit and appropriately address 360-degree feedback for the betterment of the company
• Facilitate the development of long-term growth strategy for Operations and the company
• Ensure compliance with state real estate laws and enforce the company’s policies/procedures to ensure seamless internal and external audits
• Oversee market decisions related to special-case properties including those with escalated customer service issues, disposition considerations, and potential legal issues
• Execute the strategic vision for operations within markets
• Drive the profitability and operational excellence of the company by using leadership skills, market knowledge, and analysis to coach, mentor, and hold accountable the Market Operations Manager for their individual and market performance
• Perform other duties, as assigned by supervisor or leadership team

Requirements

• Bachelor’s degree or equivalent work experience
• 5-7 years of property management experience, preferably in Single-Family Rental operations
• 10 years of general management or leadership experience
• Experience leading geographically dispersed team
• Required experience in real estate, business planning, and budgeting, with direct responsibility for operational and financial results
• Demonstrated expertise in identifying areas for improvement and establishing and implementing procedures and performance standards to increase efficiency
• Well-versed in fair housing and local real estate laws, where applicable
• Intermediate knowledge of Word, Excel, and PowerPoint; advanced preferred
• Ability to make presentations to groups of employees or customers to quickly and effectively establish credibility
• Strong understanding of the financial impact of operational decisions and help to establish and implement performance measurements and procedures to reach goals
• Ability to use persuasion, negotiation, and other communication principles to influence results
• Must be able to travel 60% via airplane and vehicle with overnight stays required
• Cell phones with system capabilities to support voice, data, and email coverage for use at a rate of 75+% of the time
• Demonstrated strong written and verbal communication skills
• Ability to prove critical thinking and problem-solving concepts
• Ability to thrive in a high volume, data entry, and processing work environment, where applicable

Nice to have:

• Lean / Six Sigma experience

Benefits

• 5% 401(k) match
• Wellness credits that reduce healthcare costs
• Up to 160 hours of PTO annually for full-time employees

Important Details

• Travel: 60% via airplane and vehicle with overnight stays required

About the Company

Maymont Homes is transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets and 25+ build-to-rent communities, the company is expanding and is part of Brookfield. Maymont Homes is Certified™ by Great Place to Work®.