About This Role
This regional management role focuses on leading and scaling asset protection and health and safety functions across Canada. It involves safeguarding the company's retail locations, teams, and assets, and partnering with international counterparts to implement region-specific strategies rooted in data analysis, technology, compliance, and field engagement.
Responsibilities
- Analyze stock loss and shrinkage data across multiple sites and partner with Retail Operations to develop and execute strategies mitigating internal and external theft, fraud, and operational errors
- Lead site-specific assessments for high-risk or high-loss locations and deliver action plans that reduce exposure and improve compliance
- Investigate suspected internal and external incidents including organised retail crime (ORC), fraud, and employee misconduct using exception-based reporting, analytics, and available technology
- Conduct thorough site risk assessments and vulnerability reviews in compliance with Canadian federal, provincial, and local safety and security regulations
- Partner with global leadership to pilot and implement security technologies and operational enhancements tailored to Canadian market needs
- Manage physical security infrastructure, including CCTV, alarm systems, access controls, and key/safe protocols, ensuring compliance with privacy and surveillance laws (e.g. PIPEDA and applicable provincial legislation)
- Oversee third-party security providers, including guard force management, contract execution, post orders, and service level compliance to ensure safety, brand alignment, and cost efficiency
- Optimise the deployment of external security resources based on risk levels, location needs, foot traffic, and regional events
- Champion adherence to occupational health and safety legislation across all retail locations in line with federal and provincial laws (e.g. Ontario Occupational Health and Safety Act and equivalent provincial statutes)
- Conduct regular audits and partner with store teams and People & Culture to improve safety training, incident reporting, and overall risk management
- Ensure sanctuaries maintain a high standard of workplace safety, employee wellbeing, and regulatory compliance
- Respond to critical incidents such as theft, violence, protest activity, vandalism, or emergencies, maintaining situational awareness across Canada
- Oversee investigations to ensure they are conducted lawfully, ethically, and in partnership with People & Culture and Legal teams
- Coordinate with law enforcement, legal advisors, insurers, and security vendors to resolve incidents and prevent recurrence
- Coach and support store teams on Asset Protection awareness, safety protocols, and operational discipline
- Deliver training for new store openings and existing locations with a focus on risk reduction and a strong culture of safety
