About This Role
Leading the recruitment for the company's Dagupan operations is the core of this role, focusing on high-volume hiring for BPO and contact centers. This position suits an experienced recruitment professional who can find, attract, assess, and hire great people at scale, taking ownership of talent acquisition to build a high-performing recruitment function.
Responsibilities
- Lead and own recruitment for the Dagupan operation, with a strong focus on high-volume BPO and contact center hiring
- Develop effective sourcing strategies to attract and engage qualified candidates across job boards, referrals, social media, direct sourcing, and other channels
- Build and maintain strong talent pipelines to support both immediate and ongoing hiring needs
- Lead recruitment campaigns from sourcing through selection and offer, while maintaining a strong focus on candidate quality
- Take a hands-on approach to sourcing and headhunting when hiring needs are urgent or difficult to fill
- Lead, coach, and support the recruitment team, setting clear expectations and driving strong recruitment performance
- Work closely with leadership and operations to understand workforce requirements and translate them into practical recruitment plans
- Monitor recruitment performance, including hiring volume, pipeline strength, conversion rates, and time to hire
- Identify recruitment challenges and implement practical solutions to improve speed, quality, and overall hiring results
- Use recruitment data, market knowledge, and technology to continuously improve sourcing and hiring strategies
- Build a proactive recruitment culture where the team actively seeks talent rather than relying solely on applications
- Serve as a trusted recruitment partner to leadership and help ensure the business has the talent it needs to grow
Requirements
- 5+ years of progressive recruitment experience, with significant experience in high-volume hiring
- Strong BPO, contact center, shared services, or similarly high-volume recruitment experience
- Proven experience recruiting large numbers of employees within demanding hiring timelines
- Experience leading, supervising, or managing recruiters or a recruitment team
- Strong hands-on sourcing and headhunting experience
- Demonstrated ability to build and maintain active talent pipelines
- Strong knowledge of recruitment channels, sourcing techniques, and candidate engagement strategies
- Experience managing multiple vacancies and recruitment campaigns simultaneously
- Strong understanding of recruitment metrics and the ability to use data to improve hiring performance
- Excellent communication, interviewing, candidate assessment, and negotiation skills
