About This Role
Leading the recruitment function for the company's Dagupan operation is the core of this role, focusing on high-volume hiring for BPO and contact centers. This position suits a hands-on recruitment leader with strong experience in finding, attracting, assessing, and hiring great people at scale in fast-paced operational environments.
Responsibilities
- Lead and own recruitment for the Dagupan operation, with a strong focus on high-volume BPO and contact center hiring
- Develop effective sourcing strategies to attract and engage qualified candidates across job boards, referrals, social media, direct sourcing, and other channels
- Build and maintain strong talent pipelines to support both immediate and ongoing hiring needs
- Lead recruitment campaigns from sourcing through selection and offer, while maintaining a strong focus on candidate quality
- Take a hands-on approach to sourcing and headhunting when hiring needs are urgent or difficult to fill
- Lead, coach, and support the recruitment team, setting clear expectations and driving strong recruitment performance
- Work closely with leadership and operations to understand workforce requirements and translate them into practical recruitment plans
- Monitor recruitment performance, including hiring volume, pipeline strength, conversion rates, and time to hire
- Identify recruitment challenges and implement practical solutions to improve speed, quality, and overall hiring results
- Use recruitment data, market knowledge, and technology to continuously improve sourcing and hiring strategies
- Build a proactive recruitment culture where the team actively seeks talent rather than relying solely on applications
- Serve as a trusted recruitment partner to leadership and help ensure the business has the talent it needs to grow
Requirements
- 5+ years of progressive recruitment experience, with significant experience in high-volume hiring
- Strong BPO, contact center, shared services, or similarly high-volume recruitment experience
- Proven experience recruiting large numbers of employees within demanding hiring timelines
- Experience leading, supervising, or managing recruiters or a recruitment team
- Strong hands-on sourcing and headhunting experience
- Demonstrated ability to build and maintain active talent pipelines
- Strong knowledge of recruitment channels, sourcing techniques, and candidate engagement strategies
- Experience managing multiple vacancies and recruitment campaigns simultaneously
- Strong understanding of recruitment metrics and the ability to use data to improve hiring performance
- Excellent communication, interviewing, candidate assessment, and negotiation skills
