Records Clerk

About This Role

This role within the New Braunfels Police Department (NBPD), Support Services Division, processes reports, public requests for information, and other legal documents for NBPD. It reviews records for compliance and accuracy in automated records management systems, provides information within the scope of authority, and ensures compliance with all applicable federal, state, and local statutes, policies, and guidelines related to open records requests. The Records Clerk provides exceptional service to internal and external customers.

Responsibilities

• Perform complex interpretation of the Texas Public Information Act, the Texas State Library Retention Schedule, and other statutes and policies pertaining to the management and release of departmental records
• Respond to, supervise, and/or assist with requests for public information
• Perform and assist with records retention activities
• Provide exceptional customer service by offering professional guidance to callers and visitors in their requests for services and information
• Oversee the review of submitted records and documents for accuracy and evaluate records against Public Information Act exceptions for dissemination via public internet sites
• Generate cost estimates in response to Public Information requests, as needed
• Perform notary duties
• Manage multiple tasks and projects simultaneously while under deadlines
• Provide professional and timely responses to questions from the public, employees, Police Records Clerks, other agencies, and City departments
• Maintain up-to-date training and knowledge of the Texas Public Information Act, Texas State Library retention schedule, and related statutes
• Attend and participate in professional group meetings as requested
• Assist in annual development and implementation of Records Division goals and objectives
• Analyze records submitted into the National Incident-Based Reporting System for the State of Texas and Federal Bureau of Investigation, as needed
• Support the Records Supervisor in the oversight, training, and development of team members, as needed
• Testify in court if the Records Supervisor is unavailable
• Comply with all New Braunfels Police Department policies, procedures, state law, and federal law

Benefits

• Competitive medical, dental, and vision insurance
• 2:1 match on retirement contribution
• Paid volunteer time off – 16 hours per year
• Vacation accrual starts at date of hire – up to 120 hours annually your first year
• Longevity pay on top of your regular pay after one full year
• Tuition reimbursement program
• Bilingual pay offered
• Professional and personal development training available