Records Clerk

About This Role

Maintaining the integrity and efficiency of the Police Department's records system is the main purpose of this role. The Records Clerk supports the department by managing files and records according to established policies and procedures, performing data entry, handling documents, and responding to record requests in a timely manner. This position suits an organized and detail-oriented individual who values professionalism, precision, and community.

Responsibilities

• Perform accurate data entry and manage both digital and physical files, updating, correcting, and verifying records as necessary
• Scan, file, and retrieve documents; maintain the integrity of the physical filing system
• Draft and proofread routine correspondence, emails, and reports
• Handle queries by searching and retrieving files
• Safeguard confidential customer and employee information, adhering to privacy standards and regulations
• Respond to internal and external record requests, providing timely and accurate information
• Sort and distribute mail, operate a multi-line phone system, and direct calls appropriately
• Modify, purge, or destroy records in accordance with local, state, and federal regulations
• Deal effectively with a variety of people, providing customer service and handling situations with tact and professionalism
• Assist colleagues when needed and collaborate to meet team goals
• May assist with cashier duties, collect money, and issue receipts

Requirements

• Knowledge of the operation of computers, Office 365, Word, Excel, and other office equipment
• Knowledge of record-keeping techniques and confidentiality principles
• Strong attention to detail and organizational skills
• Ability to draft and proofread written materials with accuracy
• Excellent communication and customer service skills, both in-person and over the phone
• Ability to manage multiple tasks and meet deadlines
• Ability to work independently with minimal supervision
• Ability to read, interpret, and apply rules and procedures
• High School Diploma or GED
• 1-3 months of related experience or training, or equivalent combination of education and experience

Nice to have:

• Experience with Office 365 and general office procedures
• Bilingual skills

Benefits

• Full benefits package: health insurance, retirement plans, paid time off, and 12 paid holidays
• Impactful work in supporting the Police Department and maintaining the integrity of public safety records
• Collaborative, supportive, team-oriented atmosphere where contributions are valued