Records Clerk

About This Role

Working as a Records Clerk in the Offender Management Unit (OMU) team, you will play a key role in maintaining accurate, secure, and compliant prisoner records. Your work will help ensure important information is managed effectively, supporting the safe and efficient operation of the prison. By managing both physical and digital records, you will help colleagues make informed decisions, maintain compliance, and support the wider justice system.

Responsibilities

• Maintain and update physical and electronic prisoner records, ensuring all information is accurate, secure, and up to date
• Manage, store, retrieve, and archive documentation in line with procedures and compliance requirements
• Handle and move physical archive boxes and records as part of day-to-day manual handling duties
• Process documentation, correspondence, mail, and records requests in a timely and accurate manner
• Support the maintenance of audit trails and ensure records are managed in accordance with regulatory and organisational requirements
• Work closely with internal departments and external agencies while maintaining confidentiality and handling sensitive information appropriately

Requirements

• Strong administration experience with excellent organisational skills and attention to detail
• Experience working with data, records, documentation, or compliance-driven administration would be advantageous
• Confidence using Microsoft Office applications and electronic record management systems
• Comfortable carrying out manual handling activities, including moving and handling archive boxes and physical records
• Self-motivated, reliable, and able to manage workloads effectively while maintaining accuracy
• Able to handle sensitive and confidential information with professionalism and discretion

Benefits

• 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (currently over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks support connection by providing spaces for collaboration, learning, and belonging, representing and empowering all colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds