About This Role
The Records Clerk logs and maintains police records for the development of investigative and statistical reports. This role involves a wide variety of typing, clerical, and general office duties within the Police Department.
Responsibilities
- Enter police reports and related data into the Records Management System (RMS) and ensure the accuracy, completeness, and confidentiality of police records in compliance with CJIS requirements
- Perform a wide variety of general clerical duties related to the processing, maintenance, and retention of police records, including responding to open records requests and conducting authorized records searches
- Assist the public in person and by telephone by receiving and processing requests and complaints
- Locate reports for customers
- Answer questions regarding records, permits, background checks, directions, and other related information
- Maintain a variety of files and records
- Enter data into computer systems and file case reports, citations, and supporting documentation in accordance with established procedures
- Assist sworn officers and department administration with data retrieval, report access, and documentation requests as required for investigations, court proceedings, or administrative purposes
- File, retrieve, and manage records, citations, and case-related data associated with individuals or incidents, ensuring proper indexing and timely availability
- Process background checks for the public and assist with city-required permits, ensuring documentation is complete and accurate prior to release or approval
- Process paperwork for alcohol servers, pawn shop employees, tow truck drivers, and other regulated entities
- Take photographs, create identification cards, and input required information into designated systems
- Accept, receive, and/or collect payments related to records requests, permits, and other services, and ensure proper documentation and routing of collected funds
- Assist with the review, upload, management, and authorized release of police dash camera and body-worn camera footage in coordination with I.T. and in accordance with policy and legal requirements
- Perform other related duties as required
Requirements
- High School diploma or equivalent
- Two (2) years of experience in customer service and/or police records; or an equivalent combination of education and experience
- Valid Georgia Driver’s License
- GCIC Certification
- Knowledge of modern office practices, procedures, equipment, and computerized records systems used in a police or records environment
- Knowledge of record-keeping and statistical record-keeping techniques, including data accuracy, retention, and retrieval requirements
- Knowledge of applicable laws, codes, rules, regulations, policies, and procedures governing police records and related activities
- Knowledge of correct English usage, grammar, spelling, punctuation, and vocabulary for professional written communication
- Skill to communicate effectively in oral and written form with the public, sworn personnel, and administrative staff
- Skill to use tact, patience, discretion, and professionalism when handling sensitive or confidential information
- Ability to operate computer systems and office equipment to accurately enter, retrieve, and maintain routine and confidential records
- Ability to read, interpret, apply, and explain laws, codes, policies, and procedures related to assigned duties
- Ability to follow established police practices and procedures while maintaining confidentiality and sound judgment
- Ability to establish and maintain cooperative and effective working relationships with others
- The work requires sedentary activity and involves frequent use of hands and fingers for data entry, filing, and document handling
- Visual acuity
- Hearing and speaking to communicate with the public and staff
- Mental acuity to process detailed and confidential information
- Repetitive motion
- Occasional walking and reaching
Important Details
- Work environment: typically performed in a relatively safe, secure, and stable office environment within a law enforcement or municipal records setting, with regular interaction with the public and staff and routine exposure to confidential and sensitive information
