About This Role
This clerical role involves maintaining Parking Services Department records and financial transactions, providing customer service, and working as a meter attendant as needed. The position requires accurately handling records and financial transactions in a high-volume, time-sensitive environment.
Responsibilities
- Organize and process daily Traf-O-Teria tickets issued by Meter Attendants and Police Officers, requiring data input for handwritten violations and retrieval of information from AIMS and ParkMobile Computer Systems
- Process reminder letters and traffic citations as required for non-payment of parking tickets
- Serve as liaison with the three District Courts to address administrative issues
- Attend court hearings to represent the Department for parking violations, which may require up to one evening per month
- Sort, organize, and distribute mail, reports, records, and forms
- Take complaints of meter malfunctions via telephone and in-person and distribute to meter shop staff; report and verify meter-related complaints and make notifications to the originating party
- Compile various reports and statistics for the Director in response to staff, community, and commissioner requests
- Perform basic tasks to ensure computer handhelds are operating for daily usage; troubleshoot handheld malfunctions as required
- Attend counter, answer telephones, and respond to requests for information from the public, applying knowledge of regulations with confidentiality
- Screen and direct non-procedural questions to the Director, preparing supporting documentation of the nature of the concern for review
- Record daily credit card, cash, check, or money order entries received from online, counter, mail, drop box, and District Court into the AIMS Computer System in accordance with procedural guidelines
- Generate a Payment Collection Detail report to check for accuracy and general accounting and bookkeeping errors
- Prepare batch receipts for each deposit using pre-determined journal codes
- Prepare daily batch settlements by separate transactions and collate forms to verify transactions for accuracy
- Request journal corrections from the Finance Department and deliver completed reconciliations to the Treasury Department by the required deadline
- Prepare, accept, and type application information for various parking permits sold by the Department
- Maintain appropriate filing systems for various permits and produce reports for the Director when needed
- Accept applications and input information into the Smart Card Access File for new cards
- Load cards with the requested dollar amount and prepare receipts for new and existing cards; demonstrate the use of the card to the public upon purchasing
