Records Clerk

About This Role

The Records Clerk provides temporary administrative support to the Intake Service Branch of OFS, handling a large volume of incoming mail, new appeals, and decisions each month. This role involves managing a full range of administrative duties to ensure efficient processing and record-keeping within the branch.

Responsibilities

• Receive and open approximately 1,500 incoming correspondences monthly, date-stamp each envelope, photocopy the envelope, and associate the photocopied envelope with its contents
• Prepare documents for scanning by removing staples, paperclips, etc., and repairing torn pages
• Operate high-speed scanners
• Review documents and identify the appropriate scanning location
• Perform quality control on scanned documents to ensure readability and clarity
• File hardcopy documents into the appropriate EEO appellate file jackets, stored in numerical order in the Control Unit
• Mail approximately 1,000 new appeal acknowledgement letters monthly
• Process approximately 400 to 600 OFS decisions monthly by retrieving final appellate decisions from a digital folder
• Print and convert signed/dated decisions to Adobe PDF format after digital signature insertion
• Delete and extract certain parts of PDF appellate decisions and save components per office requirements in the digital repository
• Make sufficient copies of decisions for mailing in government-supplied envelopes by a Control Unit employee
• Help prepare and box "closed" appellate file jackets for transfer to the Federal Records Center

Requirements

• High School education or GED equivalent
• Oral and written proficiency with English
• Knowledge of computer software such as Microsoft Word, Excel, Outlook, and Microsoft Office Suite
• Knowledgeable in the operation of office equipment (computers, copiers, fax machines, labelers, etc.) to scan, file, and/or store both electronic and paper documents for future reference
• Excellent clerical and customer service skills
• Minimum of three years of experience providing administrative support as an EEO records clerk for a federal agency
• Minimum of three years of experience, including a solid understanding of the principles of EEO complaint documentation and EEO record-keeping materials, acquired through practical experience in roles like an administrative support specialist or records clerk within a federal agency that handles EEO-related materials, with familiarity with key EEO processes, terminology, and documentation requirements

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance