Receptionist/Administrator

Verve Wellness – Chiswick, London Full-time | Monday - Friday | Core business hours with some flexibility.

About Verve Wellness

Verve Wellness is an exciting and growing aesthetics, skin and wellness business, with our newest location opening in the heart of Chiswick.

We are a small, friendly and nurturing team passionate about delivering expert care, exceptional treatments and a warm, premium experience for every client who walks through our doors.

As we prepare to open our Chiswick location, we're looking for a brilliant Reception & Social Media Assistant to join us.

This is a varied hybrid role and a fantastic opportunity for someone who loves working with people and has a genuine interest in the beauty, aesthetics and wellness industry.

No two days will look exactly the same.

The Role

You'll be the first face many of our clients see and an important part of creating the welcoming, professional Verve experience from the moment they arrive.

Alongside managing reception and supporting the day-to-day running of the clinic, you'll help with general administration including managing the Clinic director’s diary and support our growing social media presence.

We're a small team, so we're looking for someone who is naturally proactive and happy to muck in. There will be no rigid "that's not my job" mentality here – we all support each other and do what needs to be done.

Key ResponsibilitiesReception & Client Experience

• Welcoming clients warmly and professionally
• Creating a friendly, calm and premium reception experience
• Answering incoming calls, messages and enquiries
• Managing and scheduling appointments
• Managing the diary of the clinic director
• Maintaining an organised and accurate clinic diary
• Offering clients tea, coffee and cold drinks on arrival
• Supporting clients with general treatment and appointment enquiries
• Taking payments and assisting with bookings and rebookings where required
• Ensuring reception and client-facing areas are always beautifully presented

Client Administration

• Sending relevant pre-treatment information
• Sending post-treatment and aftercare information
• Managing appointment confirmations and reminders
• Maintaining accurate client and appointment records
• Supporting the wider team with general administration
• Helping practitioners stay organised throughout the day
• Assisting with ad hoc projects and tasks as the clinic grows

Social Media & Content

You'll also support our wider marketing and social media activity.

This may include:

• Capturing day-to-day Instagram Stories from the clinic
• Helping film treatments and behind-the-scenes content
• Capturing photographs and short-form video content
• Supporting the creation of Reels/TikTok content
• Liking and responding to comments
• Supporting community engagement across our social platforms
• Helping organise and maintain our content library
• Spotting natural opportunities for content throughout the working day

Previous social media or content creation experience would be a big bonus, but we're equally interested in someone who naturally understands Instagram/TikTok, has a good eye for content and is keen to learn.

About You

We're looking for someone who is:

• Warm, friendly and approachable
• Extremely reliable and trustworthy
• Proactive and naturally helpful
• Organised with excellent attention to detail
• Confident communicating both in person and over the phone
• Professional and well presented
• Comfortable working independently and using initiative
• Calm and solutions-focused when things get busy
• Happy working within a small team and getting involved wherever needed
• Genuinely interested in beauty, aesthetics, skin and wellness
• Comfortable learning new systems and technology
• Discreet and able to handle confidential information appropriately

Discretion is particularly important. Verve works with a number of high-profile and celebrity clients, and maintaining complete professionalism and client confidentiality is essential.

Experience

Previous experience in reception, administration, hospitality, beauty, wellness, aesthetics or another client-facing environment would be advantageous.

Social media/content creation experience is desirable but not essential.

More importantly, we're looking for the right person – someone dependable, switched-on, personable and excited about becoming part of a growing business.

Why Join Verve?

This is a brilliant opportunity to join Verve at an exciting stage of growth and become an important part of our new Chiswick clinic from the beginning.

You'll work within a small, supportive and nurturing team, with the opportunity for your role to develop as the business continues to grow.

Benefits include:

• Birthday off
• Staff discounts across selected treatments and products
• Supportive, friendly working environment
• Exposure to the aesthetics, beauty and wellness industry
• Opportunity to develop your skills across client experience, administration and social media
• Genuine opportunity to grow alongside the business

If you're friendly, organised, proactive and the type of person who naturally sees something that needs doing and gets on with it, we'd love to hear from you.

To apply, please send your CV along with a short introduction telling us a little about yourself, why you'd like to join Verve Wellness and any relevant social media/content experience.

Pay: £25,420.00-£28,000.00 per year

Benefits:

• Company events
• Employee discount
• Flexitime
• Health & wellbeing programme
• Referral programme
• Store discount

Work Location: In person