Receptionist (Workplace Ambassador)

Major Responsibilities

• Greet and offer hospitality to visitors and clients in a professional and courteous manner
• Maintain a clean, organized, and welcoming reception area
• Issue and activate access cards for visitors and new employees
• Handle the access control system to ensure building security
• Maintain familiarity with security and emergency procedures and initiate necessary coordination
• Operate the telephone switchboard efficiently
• Receive and route incoming telephone calls to appropriate departments or personnel
• Place local and long-distance calls as needed
• Answer requests for information, assisting callers by determining the nature of their business
• Promote a friendly office environment through positive interactions
• Manage conference room bookings and scheduling
• Handle incoming and outgoing mail, including coordination with courier companies
• Provide support assistance in other office functions as required
• Perform related administrative duties as assigned
• Respond to inquiries from staff, visitors, and clients in a timely and professional manner
• Resolve or escalate issues as appropriate
• Maintain a high level of customer service at all times
• Ensure the reception area and front office spaces are well-maintained and project a professional image
• Stay informed about company events, staff movements, and other relevant information to provide accurate information to visitors and callers
• Maintain visitor logs and other relevant records
• Any other tasks assigned by management within the scope of the role

Qualifications and Skills:

• High school diploma or equivalent; some college education preferred
• Previous experience in a receptionist or customer service role
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite
• Familiarity with office equipment and telephone systems
• Strong organizational and multitasking abilities
• Professional appearance and demeanor
• Ability to work independently and as part of a team
• Customer-oriented with a positive attitude

What we can do for you: At JLL, we value our front-line team members who create positive first impressions for our company. We offer a professional work environment, competitive compensation, and opportunities for growth. Join our team and be an essential part of our client-facing operations.

Apply today!