About This Role
This role as a Spa Receptionist provides exceptional guest service with a positive attitude, aiming to exceed guest expectations and enhance satisfaction through positive interactions. You will be the first point of contact for guests, managing appointments and payments while ensuring the spa environment is pristine.
Responsibilities
- Welcome and interact with guests as they call, enter, and exit the facility
- Check-in guests and notify team members of guest arrival
- Provide a luxury experience while engaging in conversations with guests and team members
- Provide basic knowledge of attractions/restaurants in the Las Vegas area and those provided by Resorts World Las Vegas
- Maintain up-to-date knowledge of facility products, features, and amenities
- Schedule all spa appointments and provide guest information on available products and services
- Process payments for guest services ordered from the spa
- Ensure all areas of the spa and fitness center are kept clean and well maintained
- Attend and participate in support training and staff meetings
- Obtain and maintain position-specific licensing
- Ensure all Resorts World core values and property and department standards are implemented and applied
- Use personal device/cellular phone for job-related operational tasks, job duties, and review of company documents
- Other duties as assigned
Requirements
- Interact with all guests in a luxury setting, using elegant language and behavior
- Ability to multi-task, to engage with guests, and also operate the spa booking system and phone lines
- Ability to effectively communicate in English
- Ability to work varied shifts, including nights, weekends, and holidays
- Polished appearance and demeanor
- Excellent customer service skills
- Must be able to work in a fast-paced environment
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures
- Ability to work in a standing position for over 50% of the scheduled shift
- Attention to detail to ensure all information is confirmed for guest reservations
- Knowledge of spa services and amenities to assist with any guest questions or requests
- At least 18 years of age
- High School Diploma or equivalent
- Minimum six months of Customer Service experience
- Proof of eligibility to work in the United States
- Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality
- Prolonged standing
