About the role
Brief Description
General Summary:
Reporting to the Personal Care Administrator, MSR, the Receptionist, using specified procedures, operates a console telephone switchboard; practices customer service when greeting and providing direction to visitors and residents after ascertaining their needs, and performs all duties as stated below.
Education:
High School Diploma or Equivalent Experience Preferred.
Work Experience:
Experience Working with Public Preferred.
- 38% Answers telephones and makes proper connections to persons requested, refer calls, takes messages, operates PAS (Public Address System). (E)
- 28% Greets visitors and residents. Answers questions and gives general information as appropriate. Distributes staff paychecks on off hours of scheduling department (E)
- 9% Responsible for announcing fire alarms and informing entire facility of location when alarm is sounded, and responsible for notifying security and appropriate personnel of disasters, bomb threats, etc. (E)
- 8% Sorts all incoming facility mail and distributes to the proper department. Uses discretion when sorting resident’s mail to determine if resident is capable of receiving/handling mail. Verifies information regarding residents with social work department. Forwards mail to discharged residents or family members. (E)
- 5% Responsible for calling the various area hospitals each morning to request the status of residents who have been transferred out to a hospital and communicates this information to the Business Office. (E)
- 4% Monitors general appearance of reception area and lobby, i.e., watering plants, straightening tables, etc., to maintain neat and orderly appearance. (E)
- 3% Assists departments with stuffing and mailing of various material, as needed. (E)
- 3% Supervises sitting area and notifies Nursing staff / Social Services when needed. (NE)
- 2% Schedules conference rooms for meeting and special events. (NE)
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