Receptionist

About This Role

This role involves greeting patients, scheduling appointments, handling inquiries, and maintaining patient records at the front desk of a healthcare facility. The Receptionist ensures a smooth and welcoming experience for patients and supports the medical team with various administrative tasks, typically working on routine assignments.

Responsibilities

• Welcome patients and visitors professionally, both in person and over the phone
• Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules
• Maintain and update patient records, ensuring accuracy and confidentiality, working in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems
• Ensure patient accounts are updated correctly, which may include collecting copay at the time of visit
• Answer incoming calls, respond to patient inquiries, and provide general information
• Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials
• Assist with other administrative tasks as needed, such as ordering supplies, managing office inventory, and sending courier packages

Requirements

• High School Diploma or GED
• 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Nice to have:

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Benefits

• Bonus incentive plan based upon company and/or individual performance
• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance

Important Details

• Schedule: 40 scheduled weekly hours

Additional Information

• This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.