Receptionist

About This Role

This receptionist role sets the tone for hospitality service, delivering excellence in the care and comfort of every guest. It involves elevating the guest journey through personalized greetings and attentive service, transforming routine arrivals into memorable brand experiences. The role suits someone with a hospitality mindset dedicated to creating frictionless, high-quality experiences for clients and guests.

Responsibilities

• Elevate the guest journey through personalized greetings and attentive service, transforming routine arrivals into memorable brand experiences
• Greet guests upon arrival with a warm and sincere welcome
• Consistently offer professional, friendly and engaging service
• Provide personalized, anticipatory service that focuses on quality of interaction and delivering white glove experience rather than transactional processing
• Serve as the central information hub of our offices, connecting employees, visitors, and vendors to the right resources, departments, or answers
• Demonstrate confidence, professionalism, responsiveness and exceptional customer service skills
• Act as a liaison between clients, guests, and other onsite partners to ensure seamless customer experience
• Embody and master the Reception Service Standards
• Provide service to clients, guests, vendors, and peers
• Handle guest concerns in person, over the phone, or via emails/tickets and offer assistance and resolution promptly and graciously
• Self-accountability on the hospitality and experience standards, and participate in hospitality audits conducted by the management team
• Ensure proper registrations and tracking of all visitors, including vendors, visiting employees and guests as outlined by specifications
• Utilize dashboards and platforms to generate valuable data driven insights regarding guest volume and facility usage
• Record, manage, and organize various data as needed (ex. parking and vehicle logs, security access cards, vendor sign in, badging access, building management ticketing system, etc.)
• Issue employee badges following the proper security procedures
• Assist with tracking employee badge on-boarding/off-boarding processes
• Support badge management regarding inventory and returns
• Support security and emergency service protocols within the scope of team expectations
• Support onsite events through organized check-ins & badging
• Provide a hospitality-focused arrival experience for all external and event guests
• Support the facilitation of office events and pop-ups
• Support the annual management plan by accomplishing key performance indicators as identified by management
• Meet all goals and objectives assigned to you to the best of your ability as identified by management