About This Role
This receptionist role is about creating a welcoming environment for residents and visitors, managing communications, and providing administrative support. It suits an organized individual who enjoys interacting with people and contributing to a thriving community.
Responsibilities
- Answer incoming telephone calls cheerfully and in a marketing-oriented way, determine the purpose of callers, and forward calls to appropriate personnel or department
- Retrieve messages from voice mail and forward to appropriate personnel
- Take and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable
- Answer general questions about the community and provide callers with address, directions, and other information, referring other specific questions to appropriate staff
- Welcome on-site visitors, determine the nature of business, and announce visitors to appropriate personnel
- Coordinate guestroom reservations
- Maintain a current list of residents who are hospitalized
- Update appointment calendars, including transportation and beauty calendars, as directed
- Receive, sort, and route mail, and maintain and route publications
- Distribute written communication, accept and sign for deliveries (mail, prescriptions, etc.)
- Maintain copy and fax machines, assist users, send faxes, and retrieve and route incoming faxes
- Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary
- Perform other clerical duties as needed, such as filing, photocopying, and collating
- Order, receive, and maintain office supplies
- Collect rent checks from residents and family members and provide needed information to bookkeeping for billing
- Collect money for store purchases and meal tickets, etc.
- May drive a company vehicle from the community to social and other various destinations (only if required by the community)
- May perform other duties as assigned
Requirements
- High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience
- Basic First Aid and CPR certification where required
- Successfully complete all Atria specified training programs
- Able to read and comprehend simple instructions, short correspondence, and memos
- Able to write simple correspondence
- Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Able to add and subtract two-digit numbers and to multiply and divide with 10's and 100's
- Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- Able to deal with problems involving a few concrete variables in standardized situations
- Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier
- Able to work various schedules and shifts as needed
Benefits
- Paid holidays and PTO
- Employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees
- Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
- Benefits package also includes Health, Dental, Vision, and Life Insurance
- Retirement Savings Plan / 401(k) employer match
- Tuition reimbursement (U.S Based Communities)
- Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location
- Supportive environment that provides advancement opportunities and promotes a healthy work-life balance
About the Company
Atria Senior Living creates communities where employees thrive in their work, helping residents thrive in their homes. Its family of brands has openings for individuals looking for a career with outstanding benefits.
