About This Role
This receptionist role is about creating a welcoming environment for residents and visitors, managing communications, and providing administrative support. It suits an organized individual who enjoys interacting with people and contributing to a thriving community.
Responsibilities
- Answer incoming telephone calls cheerfully and in a marketing-oriented way, determine the purpose of callers, and forward calls to appropriate personnel or department
- Retrieve messages from voice mail and forward to appropriate personnel
- Take and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable
- Answer general questions about the community and provide callers with address, directions, and other information, referring other specific questions to appropriate staff
- Welcome on-site visitors, determine the nature of business, and announce visitors to appropriate personnel
- Coordinate guestroom reservations
- Maintain a current list of residents who are hospitalized
- Update appointment calendars, including transportation and beauty calendars, as directed
- Receive, sort, and route mail, and maintain and route publications
- Distribute written communication, accept and sign for deliveries (mail, prescriptions, etc.)
- Maintain copy and fax machines, assist users, send faxes, and retrieve and route incoming faxes
- Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary
- Perform other clerical duties as needed, such as filing, photocopying, and collating
- Order, receive, and maintain office supplies
- Collect rent checks from residents and family members and provide needed information to bookkeeping for billing
- Collect money for store purchases and meal tickets, etc.
- May drive a company vehicle from the community to social and other various destinations (only if required by the community)
- May perform other duties as assigned
Requirements
- High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience
- Basic First Aid and CPR certification where required
- Successfully complete all Atria specified training programs
- Able to read and comprehend simple instructions, short correspondence, and memos
- Able to write simple correspondence
- Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Able to add and subtract two-digit numbers and to multiply and divide with 10's and 100's
