Receptionist

About This Role

Serving as the first point of contact for clients during pet emergencies, this role involves handling calls, greeting clients, managing financial transactions, and providing updates to the veterinary team. It suits a compassionate individual who can offer support and information to clients when they need it most.

Responsibilities

• Be the face of Emergency and Critical Care services
• Handle calls, greet clients, and manage financial transactions
• Relay information to the veterinary team about patients enroute to the clinic or clients in need of assistance
• Perform administrative tasks accurately
• Serve as an initial point of contact for clients during emergency situations, whether through calls or in person visits
• Answer calls, and book appointments
• Manage administrative duties in clinic accurately, ensuring the smooth operation of the service
• Be a friendly and reassuring presence, offering support and information when clients need it most
• Act as a liaison between clients and veterinary professionals

Benefits

• 7 weeks pro rata annual leave
• Your birthday as a a paid day off
• Cash Health Plan provided by Simply Health
• Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
• £780 CPD allowance pro-rata
• 10 hours paid CPD hours annually pro-rata
• Family-friendly policies including sick, maternity, paternity and adoption pay schemes
• UK Standard Pension contributions – 5% Employee/3% Employer
• Up to 50% discounted staff pet care
• Paid volunteering days
• Death in service of two times annual salary

Important Details

• Schedule: Week 1: Thursday and Friday 19:00 – 23:30, Saturday 18:00 – 22:00 and Sunday 14:30 – 22:00; Week 2: Sunday 09:00 – 19:00; Week 3: Off; Week 4: Friday 19:00 – 23:00; plus a fair share of bank holidays
• Employment type: Part Time

About the Company

Vets Now is renowned as the UK’s leading provider of emergency pet care, offering trusted services to over 1700 veterinary practices across the country. With 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals, the company is committed to delivering compassionate care when pets need it most.