About This Role
This receptionist role is responsible for providing a five-star arrival and daily living experience for residents, VIP guests, and visitors while ensuring the security of the premises. It involves a blend of guest services, operational coordination, and security protocols.
Responsibilities
- Greet residents, prospective buyers, and high-profile guests by name with utmost polish and discretion
- Arrange local transportation, fine dining reservations, dry cleaning drop-offs/pick-ups, package/mail tracking, and event coordination
- Answer multi-line phones, screen visitors, relay messages promptly, and distribute building memos or updates
- Receive, log, store, and notify residents of incoming deliveries, courier packages, and perishable items
- Log maintenance and repair requests from residents and coordinate follow-ups with engineering or housekeeping staff
- Monitor visitor entry logs, issue security passes or key fobs, and verify contractor or vendor credentials
- Follow emergency evacuation and safety protocols, acting as a calm point of contact during critical incidents or security alerts
- Maintain strict confidentiality regarding resident privacy, guest lists, and building security systems
- Manage reservations for common areas such as private rooms, fitness centers, screening rooms, or guest suites
Requirements
- High school diploma or GED required
- 2+ years of front desk, luxury hotel guest relations, upscale retail, or executive reception experience
- Proficiency in property management software (PMS), building link systems, Microsoft Office, and multi-line phone systems
- Exceptional verbal and written communication, active listening, poise under pressure, problem-solving dexterity, and a refined personal presentation
- Driver's license (Required)
Nice to have:
- Associate or bachelor’s degree in hospitality, business, or communications
- Bachelor's degree
- 2 years of property management software experience
Benefits
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Important Details
- Expected hours: 40.0 per week