Reality Labs Revenue Operations Lead

About This Role

This leadership role is responsible for the end-to-end Order to Cash (OTC) function for Meta's Reality Labs hardware business, managing extended credit risk and enabling scalable revenue growth across global markets. The leader drives the vision and execution of AI-powered automation, process excellence, and cross-functional partnership to ensure consistent, measurable results while scaling to support new products, markets, localizations, and go-to-market programs.

Responsibilities

• Define and execute the RL Revenue Operations strategy
• Drive the operational roadmap to maximize automation, minimize manual effort, and scale processes for business growth
• Partner with senior leadership across Sales, Legal, Channel Operations, Channel Marketing, Accounting, and Tax to align on revenue growth priorities and remove operational blockers
• Lead new market entry, product launches, and go-to-market initiatives from a revenue operations perspective, ensuring credit, claims, and collections infrastructure is ready at launch
• Own and govern the end-to-end OTC process for RL
• Drive process excellence through process, controls, and continuous improvement initiatives through AI
• Lead change management for system migrations, process redesigns, and new capability rollouts — ensuring adoption and compliance across teams
• Lead, develop, and mentor the RL team and oversee BPO partner performance

Requirements

• 7+ years of progressive experience in financial operations, revenue operations, or order-to-cash management
• Deep expertise in credit, collections, and claims/deduction management processes
• Ability to develop and execute operational strategy in a fast-paced, high-growth environment
• Strong cross-functional leadership and stakeholder management skills at senior levels
• Experience driving process automation and technology adoption in financial operations
• Experience communicating operational strategy and performance outcomes to executive stakeholders through presentations, reports, and cross-functional forums

Nice to have:

• Experience managing multi-national operations across 3+ regions with varying regulatory requirements
• Experience managing BPO relationships and driving third-party operational performance
• Experience in hardware, consumer electronics, or retail channel revenue operations
• Ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Track record of scaling operations from early-stage to mature, high-volume execution
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

Benefits

• Bonus
• Equity
• Benefits

About the Company

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with Meta help shape a future that will take beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.