About This Role
This administrative role supports an Australian real estate client, focusing on managing client communications and lead follow-up. It suits a confident individual with excellent English communication skills who is comfortable handling a high volume of calls and messages while maintaining a professional and friendly approach.
Responsibilities
- Answer incoming calls promptly and professionally
- Act as a first point of contact for the real estate business
- Handle enquiries from buyers, sellers, landlords, tenants, and prospective clients
- Provide basic information regarding properties, inspections, appointments, and general enquiries
- Identify the purpose and urgency of each call and direct enquiries to the appropriate team member where required
- Take accurate messages and ensure all required follow-ups are completed
- Handle missed calls and return calls promptly
- Make outbound calls to prospective buyers, sellers, landlords, tenants, and other leads
- Follow up property enquiries and leads generated through websites, portals, advertising campaigns, and other channels
- Contact existing and previous leads to maintain engagement and identify potential opportunities
- Qualify enquiries and determine the appropriate next step
- Follow up leads based on instructions and established processes
- Confirm property inspections, appointments, meetings, and other scheduled activities
- Escalate warm or qualified leads to the Australian real estate agent or appropriate team member
- Monitor and respond to enquiries received through email, SMS, website forms, social media, and other messaging platforms
- Respond to enquiries in a timely, professional, and helpful manner
- Ensure no calls, messages, or leads are missed
- Follow up on unanswered messages and outstanding enquiries
- Maintain clear and professional written communication with Australian clients and customers
- Accurately record calls, messages, enquiries, follow-ups, and outcomes in the client's CRM
- Maintain accurate contact and lead information
- Update lead statuses and follow-up activities
- Schedule and coordinate appointments, inspections, and calls where required
- Maintain organised records of customer interactions
- Assist the real estate team with general administrative tasks as required
- Prepare basic activity reports and updates when requested
Requirements
- Previous experience in real estate, customer service, or administration
- Excellent spoken and written English
- Strong and confident telephone manner
