RemoteFull timeMid levelPosted today
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WE LOVE OUR WORK.
- Conduct one-on-one and group training sessions for customers on betting platform functionality and wagering processes.
- Educate customers on betting terminology, bet types, odds formats, and sports betting fundamentals.
- Create and maintain training materials, tutorials, guides, and educational resources.
- Respond to customer inquiries regarding betting products, features, and promotions.
- Identify customer knowledge gaps and provide personalized coaching and support.
- Collaborate with Customer Support, Operations, Marketing, and Compliance teams to ensure accurate and up-to-date training content.
- Collect customer feedback and recommend improvements to training programs and user experience.
- Stay current on industry trends, betting products, platform updates, and regulatory requirements.
BRING US YOUR BEST.
- High school diploma or equivalent required.
- Bilingual Preferred
- Willingness and enthusiasm to train, educate, and support customers of varying experience levels.
- Patient, approachable, and committed to helping customers understand betting products, platform features, and responsible gaming practices.
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