About This Role
This Quality Manager role involves taking ownership of the company's quality systems, customer quality, supplier quality, and continuous improvement activities within a well-established automotive manufacturer. It is an excellent opportunity to join a stable and growing business, playing a key role in driving quality performance, maintaining compliance, and leading continuous improvement initiatives.
Responsibilities
- Lead all quality assurance and continuous improvement activities across the business
- Manage warranty claims, returned products, and customer concerns, carrying out root cause investigations and implementing corrective actions
- Raise, manage, and close internal and external 8D reports, ensuring robust corrective and preventative actions are implemented
- Act as the primary contact for customers and suppliers on all quality-related matters
- Conduct internal, process, and product audits in accordance with IATF 16949, ISO 9001, ISO 14001, and ISO 45001 standards
- Support external and third-party audits, ensuring ongoing compliance with customer and regulatory requirements
- Lead PPAP submissions, product validation, sample approvals, and requalification activities
- Maintain calibration schedules, controlled documentation, and quality records
- Produce and analyse quality KPIs, including scrap, rework, warranty performance, and continuous improvement data
- Drive improvements to the Integrated Management System (IMS) and promote quality best practice throughout the business
- Work collaboratively with production, engineering, purchasing, and supply chain teams to improve product quality and operational performance
Requirements
- Degree or recognised qualification in Engineering, Manufacturing, or a related technical discipline
- Previous experience within a Quality Management position in an automotive manufacturing environment
- Strong knowledge of IATF 16949, ISO 9001, ISO 14001, and ISO 45001 quality standards
- Experience managing customer quality issues, supplier quality, and corrective action processes
- Excellent understanding of PPAP, 8D methodology, root cause analysis, and continuous improvement techniques
- Previous leadership or management experience
- Strong communication and stakeholder management skills
- Good working knowledge of Microsoft Office
- Willingness to travel when required
Benefits
- Company benefits package
- 20 days annual leave plus Bank Holidays, increasing with length of service
- Excellent long-term career prospects within a well-established automotive manufacturer
- Opportunity to influence quality strategy and continuous improvement across the business
