About This Role
This role involves leading and managing the Quality Management System, ensuring product quality meets customer specifications, and driving continuous improvement initiatives within the PCBA/electronics manufacturing industry. The Quality Manager will oversee quality control processes, handle customer complaints, and lead audits.
Responsibilities
- Lead and manage the overall Quality Management System (QMS) in compliance with ISO standards and company requirements
- Oversee quality control processes across incoming (IQC), in-process (IPQC), and outgoing (OQC) inspections
- Ensure product quality meets customer specifications, especially for PCBA (Printed Circuit Board Assembly) products
- Handle customer complaints, drive root cause analysis (RCA), and implement corrective and preventive actions (CAPA)
- Act as the main point of contact for customers on all quality-related matters, including audits and quality issues
- Lead internal and external audits (e.g., ISO9001, customer audits) and ensure audit readiness
- Work closely with production, engineering, and suppliers to improve product quality and process efficiency
- Monitor key quality KPIs and drive continuous improvement initiatives
- Manage supplier quality performance and support supplier audits and development
- Lead, coach, and develop the quality team to enhance overall team capability
Requirements
- Bachelor's Degree in Engineering, Quality Management, or related field
- Minimum 5–8 years of experience in quality management within the PCBA / electronics manufacturing industry
- Strong knowledge of quality systems, tools, and methodologies (e.g., ISO9001, SPC, FMEA, 8D, Six Sigma)
- Solid understanding of PCBA processes such as SMT, DIP, and assembly
