About the role
Job Purpose:
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Set up a good relationship between customer and Boyd, feedback any quality defect information to factory and take containment actions immediately.
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Lead factory to do corrective actions for customer complaint issues, cost reduction and continuous quality improvements.
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Work with sales to build solid relationships with customers and work with team to provide good quality and service to exceed customer expectations.
Work Location:
Lot CN2-4, Yen Phong IP (extension area), Yen Trung commune, Yen Phong district, Bac Ninh province, Bac Ninh, Vietnam
Key Responsibilities
- Monitoring work progress to ensure that deadlines are met and that quality standards are upheld
- Conducting regular audits of production lines or departments to ensure compliance with company standards
- Highlight customer complaints to operation team and drive team to work out an action plan to solve problems and monitor the action result
- Managing projects involving a team of employees working on specific tasks towards common goals
- Reviewing employee performance to determine whether they are meeting standards or making improvements needed to meet standards
- Providing guidance and support to employees in their work teams to ensure that they are performing their jobs effectively
- Maintaining quality management system such as ISO 9001, ISO 1400….
- Managing audit activities related to EHS
- Monitoring and reporting on employee productivity to ensure that goals are being met
Requisite Criteria
- Bachelor’s degree in mechanical /or an equivalent combination of training, certification(s), and experience.
- Familiar with quality control tools.
- Strong ISO 9001, ISO 1400 quality system mgt knowledge and practice
Experience
- Minimum 5 years of solid experience in quality
- Knowledge of EHS is an added advantage
Skills
- Demonstrated problem-solving and decision-making skills.
- Must be a self-starter, accountable, and innovative.
- Excellent interpersonal and team collaboration skills.
- Excellent written and verbal communication skills in English
- Strong technical proficiency in mechanical product knowledge.
- Strong computer skills including MS Outlook, PowerPoint, Excel, and Access.
- Good communication skills.
- Being patient and can work under pressure
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