About the role
About The Company TRAK Group is a leading organization specializing in advanced manufacturing solutions and quality management within the automotive and industrial sectors. Committed to excellence, innovation, and customer satisfaction, TRAK Group has established a reputation for delivering high-quality products and services that meet the rigorous standards of global markets. With a focus on continuous improvement and sustainable growth, the company invests heavily in cutting-edge technologies, skilled personnel, and robust quality systems to ensure consistent performance and reliability across all operations.
About The Role The Customer Quality Engineer at TRAK Group plays a vital role in supporting manufacturing operations by ensuring product quality, enhancing customer satisfaction, and driving continuous improvement initiatives. This position acts as a critical link between customers and internal teams, addressing quality concerns proactively and efficiently. The role involves close collaboration with Engineering, Manufacturing, Production, and Operations departments to investigate issues, implement corrective actions, and support new product launches. The ideal candidate will possess strong problem-solving skills, a thorough understanding of automotive or industrial quality systems, and experience working in a manufacturing environment. This position offers an excellent opportunity to contribute to the company's commitment to quality excellence and operational efficiency.
Qualifications The ideal candidate will have a proven track record of working directly with customers in a quality, engineering, manufacturing, or technical environment. They should possess a solid understanding of structured problem-solving techniques such as 8D, 5 Why, Six Sigma, or similar methodologies. Familiarity with manufacturing quality management systems like ISO 9001 and IATF 16949 is essential. Candidates should have experience with quality tools including SPC, APQP, FMEA, MSA, Control Plans, and PPAP, along with knowledge of manufacturing and assembly processes. Proficiency in statistical analysis software such as Minitab and strong communication skills are required. A bachelor's degree in Engineering or a related technical discipline is preferred, though equivalent experience combined with relevant manufacturing or quality expertise will be considered.
Responsibilities The Customer Quality Engineer will promote a safe, compliant, and quality-focused work environment by adhering to all company policies and procedures. They will serve as the primary contact for customer quality concerns, responding promptly and coordinating internal resources to resolve issues effectively. The role involves leading investigations into customer-reported quality concerns, conducting root cause analysis, developing corrective actions, and verifying the effectiveness of solutions. The engineer will coordinate containment, inspection, sorting, and other short-term corrective measures when quality issues impact customers or production. Supporting new product and process launches, they will ensure quality requirements are met through documentation, validation, and customer deliverables.
The role also includes monitoring customer quality performance via scorecards and communication channels, partnering with Engineering and Manufacturing teams to identify opportunities for process and product improvements, and facilitating cross-functional problem-solving activities. The engineer will investigate internal and external quality issues, implement preventive actions, and participate in continuous improvement projects aimed at enhancing quality, efficiency, and process reliability. Supporting qualification and validation activities for new components, processes, tooling, and equipment, they will conduct audits to verify compliance with standards and participate in the evaluation and disposition of nonconforming materials. Additionally, they will support customer-specific quality requirements, provide training on quality expectations, and maintain comprehensive documentation to ensure adherence to standards.
Benefits TRAK Group offers a competitive benefits package designed to support the well-being and professional development of its employees. This includes comprehensive health insurance coverage, retirement savings plans, paid time off, and opportunities for ongoing training and career advancement. Employees also benefit from a collaborative and innovative work environment that encourages continuous learning and improvement. The company recognizes and rewards excellence, providing a platform for employees to grow their skills and advance their careers within a dynamic industry.
Equal Opportunity
TRAK Group is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, age, disability, or any other legally protected status. We believe in providing equal employment opportunities to all qualified individuals and creating a work environment where everyone can thrive and contribute to our collective success.
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