Quality Director

About This Role

Leading the company's Quality Management System (QMS) and fostering a culture of quality across all stages of product development and manufacturing is the core of this role. The Quality Director will define, implement, and drive quality systems and processes throughout the organization, from R&D to customer support. This position is a key member of the Operations leadership team.

Responsibilities

• Own and continuously improve the company's Quality Management System (QMS)
• Ensure compliance with ISO 9001 and other applicable industry standards
• Develop, implement and maintain company-wide quality policies, procedures and work instructions
• Lead internal and external quality audits and ensure timely closure of findings
• Drive management reviews and quality performance reporting
• Integrate quality methodologies into the product development lifecycle
• Partner with R&D and engineering teams to establish Design for Quality (DfQ) practices
• Participate in design reviews, risk assessments, FMEA activities and product qualification
• Ensure appropriate validation and verification processes are implemented
• Establish quality controls throughout manufacturing and production
• Define inspection plans, acceptance criteria, and process controls
• Monitor manufacturing yield, reliability, and field performance
• Lead root cause investigations using structured problem-solving methodologies (8D, 5-Why, Fishbone, etc.)
• Drive corrective and preventive actions (CAPA)
• Own product quality throughout the entire product lifecycle, from product development through manufacturing and customer deployment
• Develop supplier qualification and monitoring processes
• Conduct supplier audits and performance reviews
• Work closely with contract manufacturers and component suppliers to ensure consistent quality
• Drive supplier corrective actions and continuous improvement initiatives
• Lead customer quality responses and investigations
• Manage customer complaints and field quality issues
• Support customer audits and quality assessments
• Develop quality metrics that improve customer satisfaction and product reliability
• Promote a company-wide culture where quality is everyone's responsibility
• Train employees on quality systems, best practices, and continuous improvement methodologies
• Define, monitor and continuously improve Quality KPIs that drive operational excellence
• Build and mentor the Quality organization as the company grows
• Collaborate across R&D, Engineering, Operations, Supply Chain and Executive Leadership