Quality Director

About This Role

This role leads the quality management system, product quality programs, testing, and compliance documentation for a company manufacturing narrow textiles, webbing, cord, and plastic hardware. The Director of Quality will lead a team of quality inspectors and testing personnel, working closely with various departments to ensure product quality and customer satisfaction.

Responsibilities

• Lead, maintain, and improve ACW’s ISO 9001 Quality Management System across its manufacturing operation
• Lead and develop Quality Inspectors and testing personnel, including training, responsibilities, and performance expectations
• Maintain the Quality Manual and controlled procedures, specifications, work instructions, inspection records, and other QMS documentation
• Maintain authority to stop production, hold material, or require corrective action when quality, safety, specifications, or customer requirements are at risk
• Manage nonconforming material, MRB disposition, root-cause analysis, customer complaints, and corrective actions
• Manage internal and external audits, management-review inputs, calibration oversight, corrective-action follow-up, and quality performance reporting
• Develop and maintain product specifications, Process Flow Diagrams, PFMEAs, Control Plans, inspection plans, test requirements, and other product and process quality documentation as applicable
• Ensure product requirements, inspection methods, and test methods reflect customer specifications and applicable standards
• Support process validation and qualification activities for new and existing manufacturing processes, including molding process controls and documented process parameters
• Oversee measurement-system controls, including calibration, inspection methods, Gauge R&R/MSA, and suitability of measurement equipment
• Coordinate internal and third-party testing, interpret results, and communicate conclusions and recommended actions as needed
• Provide quality review of specifications, samples, validation results, and release documentation before new or revised products are submitted to customers for approval
• Maintain technical knowledge of ACW's manufacturing processes and materials, including narrow textiles and injection-molded plastics
• Lead and coordinate PPAP, APQP, first article, validation, and customer-specific submission packages when required
• Serve as ACW’s primary quality contact for customer audits, questionnaires, technical inquiries, quality complaints, and corrective actions
• Ensure customer requirements are documented, communicated internally, and incorporated into production, inspection, testing, and release processes
• Work with Purchasing to maintain supplier requirements, incoming-inspection criteria, approved samples, certificates of conformance, traceability, supplier performance, and supplier corrective actions