Quality Assurance Specialist

About This Role

This Quality Assurance Specialist role involves auditing engineering specifications and packages to ensure accuracy, completeness, and adherence to customer standards and requirements. The specialist will also maintain Cost of Quality tracking, support Method of Procedure and End of Job reviews, and assist with quality and compliance reporting, including TL 9000 metric support and internal surveillance audits. This position reports to the Services Quality Leader.

Responsibilities

• Audit engineering specifications for accuracy, completeness, and adherence to customer standards; document findings and drive timely correction/closure
• Audit engineering packages (drawings, BOMs, build documentation, ECNs/changes, deviations, and supporting records) to verify compliance with customer requirements and internal procedures
• Audit Methods of Procedure and End of Job packages to ensure safe installation practices, compliance with customer and regulatory requirements, and quality of work performed
• Ensure version control and configuration alignment between customer requirements, released engineering documentation, and service deliverables
• Track cost of poor-quality (CoPQ) metrics and communicate to quotations, engineering and execution team supporting in corrective action implementation to drive reduction in cost of quality and customer satisfaction
• Identify gaps, errors, and nonconformities; initiate corrective actions and partner with Engineering, Quality, Program Management, and Operations to implement fixes and prevent recurrence
• Support TL 9000 metric collection, validation, and reporting for applicable service categories; provide inputs and summaries to stakeholders as required
• Support internal surveillance audits by preparing audit checklists, gathering objective evidence, conducting process interviews, recording results, and tracking corrective actions to closure
• Prepare audit summaries, trend analyses, and dashboards; communicate recurring issues and recommend process improvements
• Maintain audit records, trackers, and evidence in accordance with document retention, confidentiality, and customer-specific requirements

Requirements

• Completion of high school diploma or GED
• 5 years of experience in telecom industry requirements including but not limited to DC power installation/engineering, toll/fiber installation, project management, etc.
• Experience auditing engineering documentation (specifications, drawings, BOMs, and/or engineering change documentation) for accuracy and compliance
• Working knowledge of quality management systems and audit practices (e.g., TL9000/ISO 9001 concepts, internal auditing, corrective action)
• Ability to interpret customer requirements, standards, and contractual engineering deliverables