Quality Assurance Officer

About This Role

This Quality Assurance Officer role supports the delivery of high-quality services and drives continuous improvement within the Area 12 team. The position is ideal for an organised, detail-oriented individual who will maintain quality standards, support compliance activities, and contribute to the development of quality management systems and processes.

Responsibilities

• Maintain and update quality documentation within the Area 12 Contract Management System (CMS)
• Support the management of policies, procedures, safe systems of work, risk assessments, and quality records
• Ensure documentation remains accurate, up to date, and compliant
• Assist with the planning and delivery of internal quality audits
• Support preparations for external audits and compliance reviews
• Help maintain audit records and track actions through to completion
• Collect, analyse, and monitor quality-related data
• Identify trends, potential risks, and opportunities for improvement
• Prepare quality reports and management information when required
• Support the organisation and coordination of training activities
• Ensure training records are maintained in line with the Area 12 Training Matrix
• Liaise with internal stakeholders to support training compliance
• Assist the Quality Manager and Quality Analyst with root cause investigations
• Support evidence gathering, corrective action plans, and compliance tracking
• Help manage non-conformance closure with the client
• Support and contribute to continuous improvement initiatives
• Help identify opportunities to enhance processes, systems, and service quality
• Promote a culture of quality and operational excellence across the business

Requirements

• Experience in a quality assurance, administrative, or similar support role
• Strong organisational and time management skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint
• Strong attention to detail and problem-solving abilities
• Ability to manage multiple priorities and work effectively within a team

Nice to have:

• Experience in a service provider, infrastructure, engineering, manufacturing, or operational environment
• Knowledge of quality management systems and industry standards such as ISO 9001, ISO 14001, and ISO 45001
• Experience using Microsoft Visio or equivalent process-mapping software
• Internal auditing experience
• Understanding of root cause analysis and continuous improvement methodologies