Quality Assurance Manager

About This Role

The Quality Assurance Manager oversees quality programs, policies, and procedures to minimize risks and ensure supply chain integrity. This role involves applying advanced knowledge of quality assurance concepts, collaborating cross-functionally to resolve complex quality issues, and leading quality audits. The Manager also ensures organizational alignment and adherence to standard operating procedures and leads a team of Quality Assurance Specialists.

Responsibilities

• Manage internal Quality Assurance policies and programs to set guidelines for functions across the organization
• Ensure fulfillment of external reporting requirements for products and operations
• Lead a team of Quality Assurance Specialists
• Delegate projects and specific work tasks, reviewing the work of others and providing specific direction to less experienced Specialists
• Conduct performance evaluations for team members and make recommendations to the Director regarding talent management and compensation
• Provide guidance to internal stakeholders regarding adherence to internal Quality Assurance policies and procedures as well as external requirements
• Assess Quality Assurance implications and impacts of operational and product changes
• Lead cross-functional projects to identify significant quality issue root causes, educate stakeholders on quality requirements, and develop solutions to minimize future risks
• Work with Quality Assurance Specialists in a given area, such as recalls, to create recommended resolutions
• Update standard operating procedures in response to product changes and regulatory developments
• Serve as a liaison with regulators and respond to regulatory queries
• Address questions and compile necessary information during regulatory audits
• Lead quality audits of distribution centers within the region to ensure operational compliance with standard operating procedures
• Report quality issues to Operations teams and provide guidance on improving processes

Requirements

• 8-12 years of experience, preferred
• Bachelor
• Manages department operations and supervises professional employees, front line supervisors and/or business support staff
• Participates in the development of policies and procedures to achieve specific goals
• Ensures employees operate within guidelines
• Decisions have a short term impact on work processes, outcomes and customers
• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
• Interactions normally involve resolution of issues related to operations and/or projects
• Gains consensus from various parties involved